Operators (Switchboard)

Operators (Switchboard) operate communication equipment to relay incoming, outgoing and interoffice calls. Operators (Switchboard) may provide general information by phone or in person.

Duties and tasks

  • Answers incoming calls and greets callers, provides information and transfers calls
  • Arranges conference calls when requested
  • Operates communication systems, such as switchboard, intercom or public address
  • Pages individuals to inform them of incoming calls
  • Routes emergency calls
  • Writes down and relays messages

Skills required

  • Able to multi-task
  • Basic computer skills
  • Pays attention to details
  • Strong communication skills
  • Training in customer service

Working conditions

Operators (Switchboard) usually work in open spaced areas and serve as receptionists to the public in addition to manning the switchboard. Much of their time is spent sitting at the switchboard. Operators (Switchboard) often work whatever shift they are scheduled for.

Professional associations / Industry information

Australian Institute of Office Professionals

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  • Inventory and Supply Officer
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  • Secretary
  • Typist
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