Branch manager

Coordinate a bank branch’s operational functions, including directing staff and maintaining customer satisfaction.

Duties and tasks

  • Advise customers on various financial products and interview loan applicants
  • Direct regular team/staff meetings
  • Ensure a high level of customer service is being adhered to at all times
  • Meet with customers and resolve any problems or complaints
  • Monitor sales targets
  • Oversee operational functions of the branch and provide solutions to any issues
  • Plan and implement business plans and manage business records and financial statements
  • Promote and market the institution and its products
  • Provide mentorship, training and direction to staff

Skills required

  • Business Acumen
  • Ethical
  • Good Mathematical Skills
  • People Management Skills
  • Retail Operation and Management
  • Strong Communication and Negotiation

Working conditions

Branch Managers (Financial Services) usually work in an indoor office environment. A typical work week is Monday through to Friday, however at busy times they may be required to work overtime and occasional weekends. Some travel between branches may also be necessary.

Professional associations / Industry information

Finance Sector Union (National Office)

Financial Services Institute of Australia

Related jobs and job titles

  • Bank Manager
  • Bank Officer
  • Client Services
  • Financial Planner
  • Hospitality Manager
  • Mortgage Broker
  • Service Manager