How to become a branch manager

Coordinate a bank branch’s operational functions, including directing staff and maintaining customer satisfaction.

What does a branch manager do?

Duties and tasks

  • Advise customers on various financial products and interview loan applicants.
  • Ensure a high level of customer service is being adhered to at all times.
  • Meet with customers and resolve any problems or complaints.
  • Oversee operational functions of the branch and provide solutions to any issues.
  • Plan and implement business plans and manage business records and financial statements.
  • Promote and market the institution and its products.
  • Provide mentorship, training and direction to staff.

Industry bodies

Related jobs

  • Bank manager
  • Bank officer
  • Financial planner
  • Hospitality manager
  • Mortgage broker
  • Service manager
View all majors

We're here to help

Our student advisors can assist you with your enrolment, help you plan your studies and answer any questions about how studying through OUA works.

Talk to a student advisor

We'll be in touch to answer your questions.

Usually replies in 30 mins