Contact us

Student advisors

Available 7 days a week via phone or live chat, our student advisor team are here to answer your questions. Student advisors can help you enrol, plan your studies, and answer questions about how studying through OUA works.

1300 363 652 or 13 OPEN (13 6736)

+61 3 8628 2971

Monday to Friday: 8am-8pm AEST/AEDT Saturday and Sunday: 9am-5pm AEST/AEDT

Online enquiry

If you're currently studying though OUA, you can make an online enquiry. Allow up to two working days for our response.

Live chat

Available 7 days a week via phone or live chat, our student advisor team are here to answer your questions. Simply open a chat window and start chatting.

Monday to Thursday: 8am-10pm AEST/AEDT Friday: 8am-8pm AEST/AEDT Saturday: 9am-5pm AEST/AEDT Sunday: 10am-10pm AEST/AEDT

OUA Exam Services

Include your full name and OUA ID when you contact OUA Exam Services.

+61 3 9902 7891

exams@open.edu.au

If you’re currently studying though OUA, you can make an online enquiry. Allow up to two working days for our response.

Reception

Contact reception during office hours for the switchboard service and business enquiries.

+61 3 8628 2500

GPO Box 5387, Melbourne, Australia, 3001

Office hours: Monday to Friday: 9am-5pm AEST/AEDT

Social

Join our social communities to chat with students and graduates.

Media enquiries

For more information about us, including sourcing a student case study or an OUA spokesperson, contact our media team.

Kate Carthew

Client Service Director, Effectus Marketing Group

University relationships

Janine Harper

Executive General Manager University Relationships

Concerns and complaints

We understand you may have concerns about OUA and we take your complaints seriously.

To learn more about our complaints management process, or to make a complaint, visit your Student Hub.

For non-student complaints, such as providers, affiliates, corporate partners, government agencies and suppliers, you can make complaints in writing by emailing feedback@open.edu.au or post to: GPO Box 5387, Melbourne, Victoria 3001, Australia, Attention Complaints Department.

Time zones

We operate on Australian Eastern Standard Time (AEST). During the daylight saving period, we operate on Australian Eastern Daylight Time (AEDT) from the first Sunday in October to the first Sunday in April.

See www.australia.gov.au for information about Australia's time zones.