Contact us
Student advisors
We're here to help answer your questions. Just choose how you want to start the conversation.
Phone us
13 OPEN (13 6736)
+61 3 8628 2971 when calling outside of Australia
Regular business hours
Monday to Thursday: 9am–8pm AEST/AEDT
Friday: 9am–6pm AEST/AEDT
Saturday and Sunday: 10am–5pm AEST/AEDT
Message us
Start or return to your conversation any time, any day. Your chat will never time out.
Enquire online
Current students:
If you're currently studying though OUA, sign in to your Student Hub to request online support.
Reception
Contact reception during office hours for the switchboard service and business enquiries.
+61 3 8628 2900
GPO Box 5387, Melbourne, Australia, 3001If reception is unattended, leave us a detailed message either via front.desk@open.edu.au or voicemail on (03) 8625 2500 and our front of house team will respond as soon as possible.
Social
Join our social communities to chat with students and graduates.
Media enquiries
For more information about us, including sourcing a student case study or an OUA spokesperson, contact our media team.
PR Manager
Concerns and complaints
We understand you may have concerns about OUA and we take your complaints seriously.
To learn more about our student complaints management process, or to make a complaint, visit your Student Hub.
For non-student complaints, such as providers, corporate partners, government agencies and suppliers, you can make complaints in writing by emailing feedback@open.edu.au or post to:
GPO Box 5387
Melbourne
Victoria 3001
Australia
Attention: Complaints Department.
Time zones
We operate on Australian Eastern Standard Time (AEST).
During the daylight saving period, we operate on Australian Eastern Daylight Time (AEDT) from the first Sunday in October to the first Sunday in April. See www.australia.gov.au for information about Australia's time zones.