Contact us
Student advisors
We're here to help answer your questions. Just choose how you want to start the conversation.
Phone us
Monday to Friday: 8am–8pm AEST/AEDT
Saturday and Sunday: 9am–5pm AEST/AEDT
Message us
Start or return to your conversation any time, any day. Your chat will never time out.
Enquire online
Current students:
If you're currently studying though OUA, sign in to your Student Hub to request online support.
OUA Exam Services
Contact OUA Exam Services for help with your exam timetable.
+61 3 8628 2971 when calling outside of Australia
🖂 If you’re currently studying though OUA, you can make an online enquiry. Allow up to two working days for our response.
Please note during COVID-19 OUA exams will be online—check the Student Hub for updates.
Reception
Contact reception during office hours for the switchboard service and business enquiries.
+61 3 9498 1100
GPO Box 5387, Melbourne, Australia, 3001
Due to the current COVID-19 restrictions in Victoria the OUA office is closed. Please leave us a detailed message either via front.desk@open.edu.au or voicemail on (03) 8625 2500 and our front of house team will respond as soon as possible.
Social
Join our social communities to chat with students and graduates.
Media enquiries
For more information about us, including sourcing a student case study or an OUA spokesperson, contact our media team.
PR Manager
Concerns and complaints
We understand you may have concerns about OUA and we take your complaints seriously.
To learn more about our complaints management process, or to make a complaint, visit your Student Hub.
For non-student complaints, such as providers, affiliates, corporate partners, government agencies and suppliers, you can make complaints in writing by emailing feedback@open.edu.au or post to: GPO Box 5387, Melbourne, Victoria 3001, Australia, Attention Complaints Department.
Time zones
We operate on Australian Eastern Standard Time (AEST). During the daylight saving period, we operate on Australian Eastern Daylight Time (AEDT) from the first Sunday in October to the first Sunday in April.
See www.australia.gov.au for information about Australia's time zones.