Student advisors
We’re here to guide you there, every step of the way. Just choose how you want to start the conversation.
Call us
Phone: 13 OPEN (13 6736)
Phone: +61 3 7003 6828 when calling outside of Australia
Fax: +61 3 9600 0410
Business hours
Monday to Thursday: 9am–8pm AEST/AEDTFriday: 9am–6pm AEST/AEDT
Saturday and Sunday: 10am–5pm AEST/AEDT
Closing early on Wednesday
Wednesday 13 December: 9am–2.30pm AEDT
We're back to regular business hours on Thursday 14 December, opening at 9am AEDT.
Book a consultation
Get tailored advice when it suits you
A student advisor will call you at your preferred time to answer your questions.
Here’s how it works.
Message us
Start or return to your conversation any time, any day. Your chat will never time out.
Enquire online
Request online support in your Student Hub
We offer administrative support for students currently studying though Open Universities Australia.
Sign in to your Student Hub for help with things like updating your details or changing your studies.
Corporate enquiries
For couriers, deliveries, accounts, and legal and governance services.
Media enquiries
For more information about us, including sourcing a student case study or an OUA spokesperson, contact our media team.
PR Manager
Partnership enquiries
For information about partnering with us, and how to contact the partner team.
Social channels
Learn more about who we are and how we interact with our customers.
Concerns and complaints
We understand you may have concerns about OUA and we take your complaints seriously.
To learn more about our student complaints management process, or to make a complaint, visit your Student Hub.
For non-student complaints, such as providers, corporate partners, government agencies and suppliers, you can make complaints in writing by emailing feedback@open.edu.au or post to:
GPO Box 5387
Melbourne
Victoria 3001
Australia
Attention: Complaints Department.
Time zones
We are in the Australian Eastern Standard Time (AEST) zone.
During the daylight saving period, we operate on Australian Eastern Daylight Time (AEDT) from the first Sunday in October to the first Sunday in April.