Our availability over the holiday season
We’re here to guide you during our usual hours up to Monday 22 December.
From Tuesday 23 December, we’ll shift to adjusted hours while still being here to support you. Normal hours return on Monday 5 January.
Student advisors
We’re here to guide you there, every step of the way. Just choose how you want to start the conversation.
Call us
Phone: 13 OPEN (13 6736)
Phone: +61 3 7003 6828 when calling outside of Australia
Fax: +61 3 9600 0410
Business hours
Monday to Thursday: 9am–8pm (AEST/AEDT)
Friday: 9am–6pm (AEST/AEDT)
Saturday and Sunday: 10am–5pm (AEST/AEDT)
Student advisor availability this holiday season (AEDT)
Tuesday 23 December: 9am–6pm
Wednesday 24 December: 10am–3pm
Thursday 25 – Sunday 28 December: Closed
Monday 29 – Wednesday 31 December: 10am–5pm
Thursday 1 January: Closed
Friday 2 – Sunday 4 January: 10am–5pm
Monday 5 January: Return to normal business hours, 9am–8pm
Whether you’re studying or taking a break, we wish you a safe and happy holiday season.
Message us
Start or return to your conversation any time, any day. Your chat will never time out.
Unbiased advice, at no cost to you
Book a consultation with your dedicated advisor. They’ll call at your preferred time to answer questions big and small. Together we’ve got this.
Enquire online
Request online support in your Student Hub
We offer administrative support for students currently studying though Open Universities Australia.
Sign in to your Student Hub for help with things like updating your details or changing your studies.
Corporate enquiries
Contact us by email for business with Open Universities Australia accounts, legal and governance services. Couriers and delivery services are also welcome to use this email.
Media enquiries
Reach out to our media team if you need information about us. We can help you source student case studies, connect with Open Universities Australia spokespersons, and more.
Partnership enquiries
Visit our partnerships section to learn about joining our marketplace. You can connect with the partner team to find out how to become an Open Universities Australia partner.
Explore Open Universities Australia partnerships
Social channels
Join the conversation online for our latest updates. You’ll also get to know what our customers are saying about Open Universities Australia.
Concerns and complaints
We understand you may have concerns about OUA and we take your complaints seriously.
To learn more about our student complaints management process, or to make a complaint, visit your Student Hub.
For non-student complaints, such as providers, corporate partners, government agencies and suppliers, you can make complaints in writing by emailing feedback@open.edu.au or post to:
GPO Box 5387
Melbourne
Victoria 3001
Australia
Attention: Complaints Department.
Time zones
We are in the Australian Eastern Standard Time (AEST) zone.
During the daylight saving period, we operate on Australian Eastern Daylight Time (AEDT) from the first Sunday in October to the first Sunday in April.