Contact us

Student advisors

Available seven days a week via phone or live chat, our student advisor team are here to answer your questions. Student advisors can help you enrol, plan your studies, and answer questions about how studying through OUA works.

13 OPEN (13 67 36)

+61 3 8628 2971 – international

Business hours

Monday to Thursday: 8am–8pm AEST/AEDT
Friday: 8am–6pm AEST/AEDT
Saturday and Sunday: 9am–5pm AEST/AEDT

Online enquiry

If you're currently studying though OUA, you can make an online enquiry. Allow up to two working days for our response.

Live chat

Available 7 days a week, our student advisor live chat team are here to answer your questions. Simply open a chat window and start chatting.

Business hours

Monday to Thursday: 8am–10pm AEST/AEDT
Friday: 8am–8pm AEST/AEDT
Saturday: 9am–5pm AEST/AEDT
Sunday: 10am–10pm AEST/AEDT

OUA Exam Services

Contact OUA Exam Services for help with your exam timetable and exam venue selection, and to make changes to your exam schedule. Make sure you have your OUA ID ready, and provide your full name in your emails and online enquiries.

+61 3 9902 7891

Online enquiry

If you’re currently studying though OUA, you can make an online enquiry. Allow up to two working days for our response.


Contact reception during office hours for the switchboard service and business enquiries.

+61 3 8628 2500

GPO Box 5387, Melbourne, Australia, 3001

Office hours

Monday to Friday: 8.30am–5pm AEST/AEDT


Join our social communities to chat with students and graduates.

Media enquiries

For more information about us, including sourcing a student case study or an OUA spokesperson, contact our media team.

Kate Carthew

PR Manager

University relationships

Janine Harper

Executive General Manager University Relationships

+61 3 8628 2500

Contact us for more information on how you can partner with us, including our full service and lead referral models.

Concerns and complaints

We understand you may have concerns about OUA and we take your complaints seriously.

To learn more about our complaints management process, or to make a complaint, visit your Student Hub.

For non-student complaints, such as providers, affiliates, corporate partners, government agencies and suppliers, you can make complaints in writing by emailing or post to: GPO Box 5387, Melbourne, Victoria 3001, Australia, Attention Complaints Department.

Time zones

We operate on Australian Eastern Standard Time (AEST). During the daylight saving period, we operate on Australian Eastern Daylight Time (AEDT) from the first Sunday in October to the first Sunday in April.

See for information about Australia's time zones.