Available 7 days a week via phone or live chat, our student advisor team are here to answer your questions. Student advisors can help you enrol, plan your studies, and answer questions about how studying through OUA works.
Available 7 days a week via phone or live chat, our student advisor team are here to answer your questions. Simply open a chat window and start chatting.
Monday to Thursday: 8am-10pm AEST/AEDT
Friday: 8am-8pm AEST/AEDT
Saturday: 9am-5pm AEST/AEDT
Sunday: 10am-10pm AEST/AEDT
Contact reception during office hours for the switchboard service and business enquiries.
GPO Box 5387, Melbourne, Australia, 3001
Office hours: Monday to Friday: 9am-5pm AEST/AEDT
Join our social communities to chat with students and graduates.
Concerns and complaints
We understand you may have concerns about OUA and we take your complaints seriously.
To learn more about our complaints management process, or to make a complaint, visit your Student Hub.
For non-student complaints, such as providers, affiliates, corporate partners, government agencies and suppliers, you can make complaints in writing by emailing email@example.com or post to: GPO Box 5387, Melbourne, Victoria 3001, Australia, Attention Complaints Department.
We operate on Australian Eastern Standard Time (AEST). During the daylight saving period, we operate on Australian Eastern Daylight Time (AEDT) from the first Sunday in October to the first Sunday in April.
See www.australia.gov.au for information about Australia's time zones.