Contact us

Contact details for our student advisors, and how to get in touch with the team at OUA.

Student advisors

We're here to help answer your questions. Just choose how you want to start the conversation.

Phone us

13 OPEN (13 6736)
+61 3 8628 2971 when calling outside of Australia

Regular business hours

Monday to Thursday: 9am–8pm AEST/AEDT
Friday: 9am–6pm AEST/AEDT
Saturday and Sunday: 10am–5pm AEST/AEDT

Book a consultation

A student advisor will call you at your preferred time to answer your questions.

Book a free consultation now


Message us

Start or return to your conversation any time, any day. Your chat will never time out.

Enquire online

Talk to a student advisor

We'll be in touch to answer your questions.

Student advisor Jason Student advisor Maria Student advisor Peter

Usually replies in 30 mins

Current students:

If you're currently studying though OUA, sign in to your Student Hub to request online support.


Contact reception during office hours for the switchboard service and business enquiries.

+61 3 8628 2500

+61 3 8628 2900

GPO Box 5387, Melbourne, Australia, 3001

If reception is unattended, leave us a detailed message either via or voicemail on (03) 8625 2500 and our front of house team will respond as soon as possible.


Join our social communities to chat with students and graduates.

Media enquiries

For more information about us, including sourcing a student case study or an OUA spokesperson, contact our media team.

PR Manager

Concerns and complaints

We understand you may have concerns about OUA and we take your complaints seriously.

To learn more about our student complaints management process, or to make a complaint, visit your Student Hub.

For non-student complaints, such as providers, corporate partners, government agencies and suppliers, you can make complaints in writing by emailing or post to:
GPO Box 5387
Victoria 3001
Attention: Complaints Department.

Time zones

We operate on Australian Eastern Standard Time (AEST).

During the daylight saving period, we operate on Australian Eastern Daylight Time (AEDT) from the first Sunday in October to the first Sunday in April. See for information about Australia's time zones.