We’re here to guide you there, every step of the way. Just choose how you want to start the conversation.
Phone: 13 OPEN (13 6736)
Phone: +61 3 7003 6828 when calling outside of Australia
Fax: +61 3 9600 0410
Business hoursMonday to Thursday: 9am–8pm AEST/AEDT
Friday: 9am–6pm AEST/AEDT
Saturday and Sunday: 10am–5pm AEST/AEDT
Closing early on Wednesday
Wednesday 13 December: 9am–2.30pm AEDT
We're back to regular business hours on Thursday 14 December, opening at 9am AEDT.
Book a consultation
Start or return to your conversation any time, any day. Your chat will never time out.
For couriers, deliveries, accounts, and legal and governance services.
For information about partnering with us, and how to contact the partner team.
Learn more about who we are and how we interact with our customers.
Concerns and complaints
We understand you may have concerns about OUA and we take your complaints seriously.
To learn more about our student complaints management process, or to make a complaint, visit your Student Hub.
For non-student complaints, such as providers, corporate partners, government agencies and suppliers, you can make complaints in writing by emailing firstname.lastname@example.org or post to:
GPO Box 5387
Attention: Complaints Department.
We are in the Australian Eastern Standard Time (AEST) zone.
During the daylight saving period, we operate on Australian Eastern Daylight Time (AEDT) from the first Sunday in October to the first Sunday in April.