Contact us

We’re here to help

Student advisors

We’re here to guide you there, every step of the way. Just choose how you want to start the conversation.

Call us

Phone: 13 OPEN (13 6736)

Phone: +61 3 7003 6828 when calling outside of Australia

Fax: +61 3 9600 0410

Business hours

Monday to Thursday: 9am–8pm AEST/AEDT
Friday: 9am–6pm AEST/AEDT
Saturday and Sunday: 10am–5pm AEST/AEDT

Closing early on Thursday

Thursday 25 July: 9am–2.30pm (AEST)

Reopening on Friday 26 July at 9am (AEST)

Open Universities Australia student advisor, Josh, seated at a workstation.
Student advisor Josh is here to help.

Message us

Start or return to your conversation any time, any day. Your chat will never time out.

A student advisor wearing a headset while sitting at a work station.

Get tailored advice when it suits you

A student advisor will call you at your preferred time to answer your questions.
Find out how to get ready for your consultation.

Book a free consultation now

Enquire online

Talk to a student advisor

We'll be in touch to answer your questions.

Student advisor Jason Student advisor Maria Student advisor Peter

Usually replies in 30 mins

Request online support in your Student Hub

We offer administrative support for students currently studying though Open Universities Australia.

Sign in to your Student Hub for help with things like updating your details or changing your studies.

Request online support

Corporate enquiries

Contact us by email for business with Open Universities Australia accounts, legal and governance services. Couriers and delivery services are also welcome to use this email.

front.desk@open.edu.au

Media enquiries

Reach out to our media team if you need information about us. We can help you source student case studies, connect with Open Universities Australia spokespersons, and more.

+61 3 8628 2500

media@open.edu.au

Visit the Media Centre

Partnership enquiries

Visit our partnerships section to learn about joining our marketplace. You can connect with the partner team to find out how to become an Open Universities Australia partner.

Explore Open Universities Australia partnerships

Social channels

Join the conversation online for our latest updates. You’ll also get to know what our customers are saying about Open Universities Australia.

Concerns and complaints

We understand you may have concerns about OUA and we take your complaints seriously.

To learn more about our student complaints management process, or to make a complaint, visit your Student Hub.

For non-student complaints, such as providers, corporate partners, government agencies and suppliers, you can make complaints in writing by emailing feedback@open.edu.au or post to:
GPO Box 5387
Melbourne
Victoria 3001
Australia
Attention: Complaints Department.

Time zones

We are in the Australian Eastern Standard Time (AEST) zone.

During the daylight saving period, we operate on Australian Eastern Daylight Time (AEDT) from the first Sunday in October to the first Sunday in April.