Contact us
Student advisors
Available seven days a week via phone or live chat, our student advisor team are here to answer your questions. Student advisors can help you enrol, plan your studies, and answer questions about how studying through OUA works.
+61 3 8628 2971 – international
+61 3 9498 1100
Business hours
Monday to Thursday: 8am–8pm AEST/AEDT
Friday: 8am–6pm AEST/AEDT
Saturday and Sunday: 9am–5pm AEST/AEDT
Online enquiry
If you're currently studying though OUA, you can make an online enquiry. Allow up to two working days for our response.
Live chat
Available 7 days a week, our student advisor live chat team are here to answer your questions. Simply open a chat window and start chatting.
Business hours
Monday to Thursday: 8am–10pm AEST/AEDT
Friday: 8am–8pm AEST/AEDT
Saturday: 9am–5pm AEST/AEDT
Sunday: 10am–10pm AEST/AEDT
OUA Exam Services
Contact OUA Exam Services for help with your exam timetable and exam venue selection, and to make changes to your exam schedule. Make sure you have your OUA ID ready, and provide your full name in your emails and online enquiries.
+61 3 5122 7816
Online enquiry
If you’re currently studying though OUA, you can make an online enquiry. Allow up to two working days for our response.
Reception
Contact reception during office hours for the switchboard service and business enquiries.
+61 3 9498 1100
GPO Box 5387, Melbourne, Australia, 3001Office hours
Monday to Friday: 8.30am–5pm AEST/AEDT
Social
Join our social communities to chat with students and graduates.
Media enquiries
For more information about us, including sourcing a student case study or an OUA spokesperson, contact our media team.
Kate Carthew
PR Manager
University relationships
Janine Harper
Executive General Manager University Relationships
Contact us for more information on how you can partner with us, including our full service and lead referral models.
Concerns and complaints
We understand you may have concerns about OUA and we take your complaints seriously.
To learn more about our complaints management process, or to make a complaint, visit your Student Hub.
For non-student complaints, such as providers, affiliates, corporate partners, government agencies and suppliers, you can make complaints in writing by emailing feedback@open.edu.au or post to: GPO Box 5387, Melbourne, Victoria 3001, Australia, Attention Complaints Department.
Time zones
We operate on Australian Eastern Standard Time (AEST). During the daylight saving period, we operate on Australian Eastern Daylight Time (AEDT) from the first Sunday in October to the first Sunday in April.
See www.australia.gov.au for information about Australia's time zones.