Contact us

Student advisors

We're here to help answer your questions. Just choose how you want to start the conversation.

Phone us

13 OPEN (13 67 36)

+61 3 8628 2971 when calling outside of Australia

Monday to Friday: 8am–8pm AEST/AEDT

Saturday and Sunday: 9am–5pm AEST/AEDT

Message us

Start or return to your conversation any time, any day. Your chat will never time out.

COVID-19 and study: Information for students.

Enquire online

Talk to a student advisor

We'll be in touch to answer your questions.

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Current students:

If you're currently studying though OUA, sign in to your Student Hub to request online support.

OUA Exam Services

Contact OUA Exam Services for help with your exam timetable.

13 OPEN (13 6736)

+61 3 8628 2971 when calling outside of Australia

🖂 If you’re currently studying though OUA, you can make an online enquiry. Allow up to two working days for our response.

Please note due to COVID-19, for the rest of 2020 exams are online. Check the Student Hub for updates.

Reception

Contact reception during office hours for the switchboard service and business enquiries.

+61 3 8628 2500

GPO Box 5387, Melbourne, Australia, 3001

 

Due to the current COVID-19 restrictions in Victoria the OUA office is closed. Please leave us a detailed message either via front.desk@open.edu.au or voicemail on (03) 8625 2500 and our front of house team will respond as soon as possible.

Social

Join our social communities to chat with students and graduates.

Media enquiries

For more information about us, including sourcing a student case study or an OUA spokesperson, contact our media team.

PR Manager

Concerns and complaints

We understand you may have concerns about OUA and we take your complaints seriously.

To learn more about our complaints management process, or to make a complaint, visit your Student Hub.

For non-student complaints, such as providers, affiliates, corporate partners, government agencies and suppliers, you can make complaints in writing by emailing feedback@open.edu.au or post to: GPO Box 5387, Melbourne, Victoria 3001, Australia, Attention Complaints Department.

Time zones

We operate on Australian Eastern Standard Time (AEST).

During the daylight saving period, we operate on Australian Eastern Daylight Time (AEDT) from the first Sunday in October to the first Sunday in April.

See www.australia.gov.au for information about Australia's time zones.