Student advisors
We’re here to guide you there, every step of the way. Just choose how you want to start the conversation.
Call us
Phone: 13 OPEN (13 6736)
Phone: +61 3 7003 6828 when calling outside of Australia
Fax: +61 3 9600 0410
Business hours
Monday to Thursday: 9am–8pm (AEST/AEDT)
Friday: 9am–6pm (AEST/AEDT)
Saturday and Sunday: 10am–5pm (AEST/AEDT)
Message us
Start or return to your conversation any time, any day. Your chat will never time out.
Unbiased advice, at no cost to you
Gain confidence and clarity by booking a consultation. There's a range to choose from, depending on your needs.
Contact us FAQ
What's the best way to get in touch?
You'll have the opportunity to speak with the same person each time you contact Open Universities Australia. You can do this by requesting to speak to your preferred student advisor over the phone, or by booking a consultation – during which we will do our best to connect you with the person who knows your circumstances best.
If Open Universities Australia contacts me, what number or email address does it come from?
From July 2026, all legitimate SMS from Open Universities Australia will be shown on your phone as coming from the sender 'open.edu.au'. If you see this name at the top of your screen, you can rest assured it's really us.
For phone calls from us, the phone number that appears will vary. If your device has capability, we may appear as Open Universities Australia, with the reason for our call (for example, a booked consultation). However, this is not supported on all devices just yet.
If you are contacted via email from Open Universities Australia, there's a variety of legitimate email addresses that this can come from. In most cases, we will appear in your inbox under the sender name 'Open Universities Australia', with the email address as oua@e.open.edu.au.
If it's our student advisors in particular reaching out to you via email, the sender address will be 'advisors@open.edu.au'.
What ways can I get in touch with Open Universities Australia?
Your answers on LiveChat, as well as Facebook Messenger, WhatsApp, SMS and Apple Business Chat all come from real student advisors. It's their job to help you make clear, confident decisions when it comes to university study. Their advice is prompt, personalised, and completely free.
What ways can I get in touch with Open Universities Australia?
You can reach us on 13 OPEN (13 6736), by using one of the Message Us options on this page, or by booking a consultation – this option allows you to receive a call back at a time and date that best suits you. You can even choose the exact kind of conversation you'd like to have during the call from our four consultation types.
What's the best way to get in touch?
Whichever way best suits you! We have options no matter your circumstances. You might choose a LiveChat option if you're not in a place that allows for a verbal conversation – such as a library. Otherwise, you might choose to book a consultation (or call us direct on 13 6736) if you're keen to chat your study options through over the phone.
Enquire online
Request online support in your Student Hub
We offer administrative support for students currently studying though Open Universities Australia.
Sign in to your Student Hub for help with things like updating your details or changing your studies.
Corporate enquiries
Contact us by email for business with Open Universities Australia accounts, legal and governance services. Couriers and delivery services are also welcome to use this email.
Media enquiries
Reach out to our media team if you need information about us. We can help you source student case studies, connect with Open Universities Australia spokespersons, and more.
Partnership enquiries
Visit our partnerships section to learn about joining our marketplace. You can connect with the partner team to find out how to become an Open Universities Australia partner.
Explore Open Universities Australia partnerships
Social channels
Join the conversation online for our latest updates. You’ll also get to know what our customers are saying about Open Universities Australia.
Concerns and complaints
We understand you may have concerns about OUA and we take your complaints seriously.
To learn more about our student complaints management process, or to make a complaint, visit your Student Hub.
For non-student complaints, such as providers, corporate partners, government agencies and suppliers, you can make complaints in writing by emailing feedback@open.edu.au or post to:
GPO Box 5387
Melbourne
Victoria 3001
Australia
Attention: Complaints Department.
Time zones
We are in the Australian Eastern Standard Time (AEST) zone.
During the daylight saving period, we operate on Australian Eastern Daylight Time (AEDT) from the first Sunday in October to the first Sunday in April.