We’re here to guide you there, every step of the way. Just choose how you want to start the conversation.
+61 3 8628 2971 when calling outside of Australia
Fax: +61 3 9498 1100
Business hoursMonday to Thursday: 9am–8pm AEST/AEDT
Friday: 9am–6pm AEST/AEDT
Book a consultation
A student advisor will call you at your preferred time to answer your questions.
Start or return to your conversation any time, any day. Your chat will never time out.
Student Hub online support
We offer administrative support for students currently studying though Open Universities Australia.
Sign in to your Student Hub for help with things like updating your details or changing your studies.
For couriers, deliveries, accounts, and legal and governance services.
For more information about us, including sourcing a student case study or an OUA spokesperson, contact our media team.
For information about partnering with us, and how to contact the partner team.
Learn more about who we are and how we interact with our customers.
Concerns and complaints
We understand you may have concerns about OUA and we take your complaints seriously.
To learn more about our student complaints management process, or to make a complaint, visit your Student Hub.
For non-student complaints, such as providers, corporate partners, government agencies and suppliers, you can make complaints in writing by emailing email@example.com or post to:
GPO Box 5387
Attention: Complaints Department.
We are in the Australian Eastern Standard Time (AEST) zone.
During the daylight saving period, we operate on Australian Eastern Daylight Time (AEDT) from the first Sunday in October to the first Sunday in April.
Visit www.australia.gov.au for information about Australia's time zones.