Contact us

We’re here to help

Student advisors

We’re here to guide you there, every step of the way. Just choose how you want to start the conversation.

Call us

Phone: 13 OPEN (13 6736)

Phone: +61 3 7003 6828 when calling outside of Australia

Fax: +61 3 9600 0410

Business hours

Monday to Thursday: 9am–8pm AEST/AEDT
Friday: 9am–6pm AEST/AEDT
Saturday and Sunday: 10am–5pm AEST/AEDT

Closing early on Wednesday

Wednesday 13 December: 9am–2.30pm AEDT
We're back to regular business hours on Thursday 14 December, opening at 9am AEDT.

Book a consultation


Get tailored advice when it suits you

A student advisor will call you at your preferred time to answer your questions.
Here’s how it works.

Book a free consultation now

Message us

Start or return to your conversation any time, any day. Your chat will never time out.

Enquire online

Talk to a student advisor

We'll be in touch to answer your questions.

Student advisor Jason Student advisor Maria Student advisor Peter

Usually replies in 30 mins

Request online support in your Student Hub

We offer administrative support for students currently studying though Open Universities Australia.

Sign in to your Student Hub for help with things like updating your details or changing your studies.

Request online support

Corporate enquiries

For couriers, deliveries, accounts, and legal and governance services.

Media enquiries

For more information about us, including sourcing a student case study or an OUA spokesperson, contact our media team.

PR Manager

Partnership enquiries

For information about partnering with us, and how to contact the partner team.

Social channels

Learn more about who we are and how we interact with our customers.

Concerns and complaints

We understand you may have concerns about OUA and we take your complaints seriously.

To learn more about our student complaints management process, or to make a complaint, visit your Student Hub.

For non-student complaints, such as providers, corporate partners, government agencies and suppliers, you can make complaints in writing by emailing or post to:
GPO Box 5387
Victoria 3001
Attention: Complaints Department.

Time zones

We are in the Australian Eastern Standard Time (AEST) zone.

During the daylight saving period, we operate on Australian Eastern Daylight Time (AEDT) from the first Sunday in October to the first Sunday in April.