Hospitality manager

Run the daily operations of hospitality business to meet customer expectations and health and safety regulations.

What does a hospitality manager do?

Duties and tasks

  • Create and manage operational budget and all accounts payable and receivable, including payroll
  • Hire, train and create employee work schedules as well as maintenance staff and supervise their performance
  • Maintain stock or store room supplies, taking inventory and ordering supplies and services as needed
  • Plan and oversee the daily running of the facility, ensuring that appropriate staff are scheduled and ensuring everything is prepared for operations
  • Provide exemplary customer service to all customers and guests, getting feedback from customers and handling all complaints to guarantee customer satisfaction
  • Understand applicable health and safety regulations and ensure that all employees adhere to the same standards

Professional bodies

Related jobs

  • Hotel or motel manager
  • Market researcher
  • Marketing officer
  • Retail buyer
  • Sales representative
  • Shop manager
  • Store Manager
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