How to became a hospitality manager
Run the daily operations of hospitality business to meet customer expectations and health and safety regulations.
What does a hospitality manager do?
Duties and tasks
Create and manage operational budget and all accounts payable and receivable, including payroll
Hire, train and create employee work schedules as well as maintenance staff and supervise their performance
Maintain stock or store room supplies, taking inventory and ordering supplies and services as needed
Plan and oversee the daily running of the facility, ensuring that appropriate staff are scheduled and ensuring everything is prepared for operations
Provide exemplary customer service to all customers and guests, getting feedback from customers and handling all complaints to guarantee customer satisfaction
Understand applicable health and safety regulations and ensure that all employees adhere to the same standards
Professional bodies
Related jobs
Hotel or motel manager
Market researcher
Marketing officer
Retail buyer
Sales representative
Shop manager
Store Manager
Discover related degrees
Diploma of Business (Hospitality and Tourism Management)
UndergraduateTUA-HTM-DIP
Start your global career – learn hospitality and tourism essentials
Explore the business of events and experiences. Build essential business skills while learning about the industry. Graduate ready for entry-level roles or progress onto further studies. Plan your path with help from industry-active experts.
- Study method
- 100% online
- Duration
- 1 year full time or part time equivalent
Bachelor of Business (Hospitality and Tourism Management)
UndergraduateTUA-HTM-DEG
Shape global experiences – manage people, events, and destinations with impact
Lead with confidence in a fast-growing global industry. Study business management. Explore global tourism trends. Gain real-world experience through industry projects. Graduate with professional skills, ready to work and travel the world.
- Study method
- 100% online
- Duration
- 3 years full time or part time equivalent
- Entry requirements
- No ATAR required. Start with a subject.
Diploma of Business (Sport Management)
UndergraduateTUA-BSM-DIP
Turn your sporting passion into a career you love
Unlock the secrets of business, marketing, and management in the thrilling world of sports. You’ll explore how sports ignite communities and shape society. Gain the skills you need to thrive in the global sports industry.
- Study method
- 100% online
- Duration
- 1 year full time or part time equivalent
- Entry requirements
- No ATAR required. Start with a subject.
Diploma of Business (Event Management)
UndergraduateTUA-BEM-DIP
Pull together an incredible experience
Start your event management career with a grounding in communication, marketing and management. Unpack event management–from behind the scenes through to the big day. You’ll cover legal and logistical issues as well as promotions and operations.
- Study method
- 100% online
- Duration
- 1 year full time or part time equivalent
- Entry requirements
- No ATAR required. Start with a subject.
Discover related subjects
UndergraduateTUA-THE301
- Study method
- 100% online
- Start dates
- Starts 14 Sep 2026
Strategic Management for Tourism and Hospitality
UndergraduateTUA-HAT300
- Study method
- 100% online
- Start dates
- Starts 14 Sep 2026
Global Distribution and Revenue Management
UndergraduateTUA-HAT205
- Study method
- 100% online
- Start dates
- Starts 14 Sep 2026
Managing Hotel Guest Experiences
UndergraduateTUA-HAT204
- Study method
- 100% online
- Start dates
- Starts 14 Sep 2026
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