Hospitality manager

Run the daily operations of hospitality business to meet customer expectations and health and safety regulations.

Duties and tasks

  • Create and manage operational budget and all accounts payable and receivable, including payroll
  • Hire, train and create employee work schedules as well as maintenance staff and supervise their performance
  • Maintain stock or store room supplies, taking inventory and ordering supplies and services as needed
  • Plan and oversee the daily running of the facility, ensuring that appropriate staff are scheduled and ensuring everything is prepared for operations
  • Provide exemplary customer service to all customers and guests, getting feedback from customers and handling all complaints to guarantee customer satisfaction
  • Understand applicable health and safety regulations and ensure that all employees adhere to the same standards

Skills required

  • Adhere to all Health and Safety Regulations
  • Leadership and Customer Service Skills
  • Organisational and Coordination Skills
  • Problem Solving Skills
  • Time Management

Working conditions

Other Hospitality, Retail and Service Managers generally work indoors in a variety of retail, service and hospitality settings. They may work directly in the operational areas, supervising and assisting with programs as well as in the back office or storage areas preparing paperwork and budgets. They may work nights, early mornings, late evenings, holidays and weekends depending on type of retail, service and hospitality setting and hours of operation.

Professional associations / Industry information

ARA Retail Institute
National Retail Association

Related jobs and job titles

  • Hotel or Motel Manager
  • Market Researcher
  • Marketing Officer
  • Retail Buyer
  • Sales Representative
  • Shop Manager
  • Store Manager