How to become a loan officer

Process customers’ applications for loans or credit.

Pathways to this career

  1. Expand on your existing skills and increase employment opportunities by completing vocational qualifications in credit or financial management.
  2. Consider furthering your skills a with a Diploma in Credit Management or a related field.
  3. Apply for accreditation with the Australian Institute of Credit Management (AICM).

What does a loan officer do?

Duties and tasks

  • Assist customers to apply for appropriate loans based on their needs and assist with personal financial circumstances and loan repayment.
  • Determine whether a loan application should be accepted based on company standards and risk factors and authorise approval.
  • Inform customers and provide documents outlining terms and conditions of loans, payment schedules and interest rates.
  • Maintain records of payments, loan balances and overdue payments.
  • Process loan applications and evaluate applicants' information based on credit scores, references and income to determine risk of applicant and whether they qualify for a loan.
  • Send notices to customers of outstanding payments, taking legal action when necessary.
  • Work with credit and financial entities to evaluate applicants' history and to give feedback on customers.

Industry bodies

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