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Bank Worker

Bank Workers are responsible for accepting deposits, paying out money, recording transactions, printing receipts, cashing cheques and advising customers about investments, foreign currency exchange and loans. They may work in a variety of financial institutions such as banks, building societies or credit unions.
 

Duties and tasks

  • Confirm customers identity and validate customer records
  • Deliver high quality customer service, evaluate customers banking needs and advise them accordingly
  • Maintain accurate customer records in the database
  • Pay out money to customers including change and cash cheques
  • Perform general administrative tasks such as telephone calls, data entry and opening and closing accounts
  • Process loan requests
  • Receive deposits from customers (money or cheque) and credit their accounts
  • Resolve customer queries and provide advice to customers regarding different banking products and services

Skills required

  • Ethical and Honest
  • Good Mathematical Skills
  • Organisation and Time Management
  • Strong Communication and Customer Service

Working conditions

Bank Workers usually work in an indoor office environment. A typical work week is Monday through to Friday, however some branches open for business on weekends and occasional overtime may be required at busy times.

Professional associations / Industry information

Finance Sector Union (National Office) 
http://www.fsunion.org.au/

Financial Services Institute of Australia 
http://www.finsia.com/

Related jobs and job titles

  • Accounts Clerk
  • Administrative Assistant
  • Auditor
  • Cashier
  • Customer Service Officer
  • Financial Planner
  • Insurance Officer
     

Related degrees

Related subjects