Support

We’ll help you match your aspirations with the right degree, step you through your applications and enrolment, guide you through financial options, and provide 24/7 online tutoring.

Disability support

Disability shouldn't be a barrier to study, and the universities we work with agree. Your university provides dedicated disability support services, so you’ll have everything you need to be successful.

Getting advice

Reach out to us for support and recommendations. We have experience and connections to help you find your study path and stay on track.

COVID-19 & Study

Open Universities Australia is here to help.

Smarthinking

Your own personal tutoring support system! Enjoy free access to expert tutors across a range of subjects and strive for success.

Special Circumstances

Sometimes there are serious events beyond your control that stop you from being able to continue your studies.

Study preparation

Get ready to meet the challenges of online learning head on. Boost your study skills to get the most out of your degree.

Your Student Hub support services

After enrolling through Open Universities Australia, and throughout your online studies, we’ll lend you a helping hand whenever you need one. Sign in to your Student Hub to access these support services:

Complaints management

We take your satisfaction seriously. All formally raised issues are investigated through our complaints management process.

Making changes

We’re here to support you through any changes that will affect your studies—from small updates to your personal details, to bigger changes like withdrawing from subjects or discontinuing your degree.

Orientation

Everything you need to get study-ready, starting with the essentials for your first week, then more hints and tips to cover you during your studies.

The online student's toolkit

From the essentials, to additional help and support, plus the rules and policies, we've pulled together the things an online student needs for study success.

We're here to help

Our student advisors can assist you with your enrolment, help you plan your studies and answer any questions about how studying through OUA works.

13 OPEN (13 67 36) Message, chat or SMS