Support
We’re here every step of the way, connecting you with support services so that you can keep studying.
Get tailored advice when it suits you
A student advisor will call you at your preferred time to answer your questions.
Here’s how it works.
Your Student Hub support services
After enrolling through Open Universities Australia, and throughout your online studies, we’ll lend you a helping hand whenever you need one. Sign in to your Student Hub to access these support services:
Complaints management
We take your satisfaction seriously. All formally raised issues are investigated through our complaints management process.
Making changes
We’re here to support you through any changes that will affect your studies—from small updates to your personal details, to bigger changes like withdrawing from subjects or discontinuing your degree.
Orientation
Everything you need to get study-ready, starting with the essentials for your first week, then more hints and tips to cover you during your studies.
The online student's toolkit
From the essentials, to additional help and support, plus the rules and policies, we've pulled together the things an online student needs for study success.
We're here to guide you there
Our student advisors can assist you with enrolment, help you plan your studies, and answer questions about how studying through Open Universities Australia can get you from where you are today, to where you want to be tomorrow.