Quality Management - 2017

Unit summary


  • Level of Study: Undergraduate Level 3
  • Study load: 0.125 EFTSL
  • Delivery method: Fully Online
  • Prerequisites: No
  • Duration: 13 weeks
  • Government loans available: FEE-HELP, HECS-HELP
  • Availability for 2017: SP1 , SP3
  • Availability for 2018: SP1 , SP3
  • Assessment: Assessment - Group Assessment (30%) , Invigilated Exam (50%) - Learn more

Unit provided by

2017 Fees
Domestic 1,324.00
HECS 1,324.00
International 1,574.00

The aim of the course is to directly address the major philosophies behind the design and development of a Quality Innovation and Improvement Program. This includes Quality Management philosophies, Business Excellence Models, analytical tools, teams and Quality Improvement Program. The link between Quality and organisational sustainability is discussed.As quality assurance and business process reengineering ( BPR) are covered in other management courses this course covers the Deming and Soft system management approach to quality which is innovation and improvement via group interventions and problem solving

At the completion of this unit students will be able to:

  1. Demonstrate a conceptual understanding of quality
  2. Identify problems or sources of poor quality and performance.
  3. Understand how quality provides a platform for organisational innovation, through the management and mobilisation of existing internal and external sources of knowledge and the application of both synthesis and analysis
  4. Understand the strategies and processes used to address quality issues in all forms of organisations from service to production, through application of individual and group participation
  5. Understand the link between Quality and sustainability
  • Assessment — Group Assessment (30%)
  • Invigilated Exam (50%)
  • Quiz — Online Quiz (20%)
For more information on invigilated exams see Exams and results

There are no prerequisites for this unit.

Note: Level 3 units normally assume a moderate level of prior knowledge in this area, eg from studying related Level 1 and 2 units or other relevant experience.

This unit addresses the following topics.

1The theories and theorist associated with quality management form a soft systems and innovation perspective
2An understanding and application of problem identification and analysis
3Quality tools and problem solving techniques and there application in multiple contexts
4The development of quality groups and the application of group process to innovation a problem solving
5Soft systems theory (including synthesis)
6Critical management theory applied to innovation and quality
7Cybernetics applied to innovation and quality
8Organisation learning applied to innovation and quality
9Service Quality
10The modern context of quality management as an overarching management intervention

This unit is delivered using the following methods and materials:

Instructional Methods

  • Audio/Video conferencing
  • Chat rooms
  • Discussion Forum/Discussion Board
  • Online assignment submission
  • Podcasting/Lecture capture
  • Standard Media
  • Web links

This unit is part of a major, minor, stream or specialisation in the following courses:

This unit is an approved elective in the following courses:

This unit may be eligible for credit towards other courses:

  1. Many undergraduate courses on offer through OUA include 'open elective' where any OUA unit can be credited to the course. You need to check the Award Requirements on the course page for the number of allowed open electives and any level limitations.
  2. In other cases, the content of this unit might be relevant to a course on offer through OUA or elsewhere. In order to receive credit for this unit in the course you will need to supply the provider institution with a copy of the Unit Profile in the approved format, which you can download here. Note that the Unit Profile is set at the start of the year, and if textbooks change this may not match the Co-Op textbook list.

Textbooks are subject to change within the academic year. Students are advised to purchase their books no earlier than one to two months before the start of a unit.

Click on the titles of the listed books below to find out more:

Required textbooks

  • Quality: A Critical Introduction

    By:John Beckford

    ISBN: 9780415996358


    Supplier:Go to The Co-op Bookshop

  • Enquire online

    Need to ask a question that's best put down in words?
    Make an online enquiry.

    Enquire now

    Ready to enrol?

    Start studying this unit now.


    Got a question?

    Get an answer from one of our friendly Student Advisors.