Ticket Salesperson

Duties and tasks

• Answer phones to answer questions or accept reservations or schedule changes as needed
• Issue correct tickets and information about given shows, performances, and schedules
• Make change for tickets purchased or operate a credit card machine as needed
• Provide information about available tickets and cost
• Sell tickets to those who have the funds to purchase such items

Skills required

• Ability to lift reasonable amounts of luggage, baggage, or other valuables may be necessary for those who work on a train, bus, or airplane
• Basic computer skills may be necessary for setting reservations, changing flights, or rescheduling events
• Basic mathematical skills are necessary to determine cost, take money, and make correct change
• Problem solving skills are necessary to explain changes in price, time, or availability to the general public
• Strong people skills are necessary as a ticket salesperson will deal with many different people on the daily basis

Working conditions

A Ticket Salesperson can work in a variety of settings including box offices, airports, bus and train terminals, or even in a call centre. Hours will vary as call centres may only be open during the day, but airports, bus terminals, and trains often run days, nights, weekends, and holidays.

Professional associations / Industry information

Innovation & Business Skills Australia (IBSA) 

Service Industries Training Advisory Council (SITAC) 

The Australian Retailers Association (ARA) 

The National Retail Association (NRA) 

Related jobs and job titles

• Airline Passenger Officer
• Bookmakers Clerk
• Car Park Attendant
• Museum Attendant
• Newsagent
• Retail Assistant
• Usher