COVID-19 - Information & support for students | Open Universities Australia

Information for students during COVID-19

Open Universities Australia is here to help

For general information about COVID-19, visit the Department of Health website.

Our focus is your study journey

As we operate totally online, we continue to function as normal. This means there are no disruptions to the services we provide to you—whether you’re a current student or looking to start study.

Our entire team remains focused on supporting you as you begin, or continue your study journey. We continue to work closely with universities to provide you with up-to-date information on changes to your studies if they arise.

If you’re already studying through OUA, you’ll receive timely, direct communication from us via email should there be any changes to the subjects you’re enrolled in. If you’re currently signing up to study, you will receive these updates once you have enrolled. This is our commitment to you.

Looking to start study?

You can still achieve your goals and start within weeks.

Enrolments are open for upcoming study terms, with all course content delivered online.

Since OUA is an online business, our student advisors are here to help answer any questions. There’s no disruption to the services we provide, so get in touch for expert advice on your online university study options.

Upskill now with short-term study

With thousands of subjects to choose from you can start within weeks.

Explore study options

For current students

Answers to some of the more frequently asked questions from students currently studying through Open Universities Australia.

Yes, absolutely. As we operate totally online, we continue to function as normal.  Our student advisors are still available to help you. Get in touch.

We’re working closely with universities to make sure you're up-to-date with any changes to your subjects. Rest assured, as we receive updates from unis, we’ll pass that information on to you.

Most students studying through OUA now take exams online—but a few subjects still have face-to-face or supervised exams. Universities manage exams, so to work out if you need to attend an exam venue, please check your LMS (learning management system) for the most up to date information.

Your health and safety is important. Because work experience placements usually involve on-site visits, and practicums usually need you to go to campus, you’ll be required to comply with COVID testing, vaccination, and possibly other requirements in place to protect students, staff, and visitors. Make sure you check with your university prior to attending, allowing enough time for you to make arrangements so you can satisfy their requirements.

Yes, you can—however each case needs to be assessed individually. If you’re eligible, Special Circumstances may help with fee refunds and overturning fail grades. To apply, you will need to provide adequate documentation so that we can assess your case. For more information refer to Special Circumstances.

Speak with a student advisor

If you have any study questions or concerns, our student advisors are here to help, as normal.

During business hours, call us on 13  6736 or send a message:

Counselling

It’s understandable to feel worried during this time. Whether it relates to your study or not, knowing there's someone you can talk to can really help.

How to make a counselling appointment

Your first step is to request an appointment by emailing counselling@open.edu.au. When you ask for an appointment, let us know your Open Universities Australia ID number, plus the best number to reach you on over the phone.

If you're seeking support outside business hours, you can reach out to Lifeline on 13 11 14. Emergency services can be contacted on 000, and you can also visit BeyondBlue for a comprehensive list of support services.

Book a counselling appointment