Support

We’ll help you match your aspirations with the right degree, step you through your applications and enrolment, guide you through financial options, and provide 24/7 online tutoring.

Your Student Hub support services

After enrolling through Open Universities Australia, and throughout your online studies, we’ll lend you a helping hand whenever you need one. Sign in to your Student Hub to access these support services:

Complaints management

We take your satisfaction seriously. All formally raised issues are investigated through our complaints management process.

Making changes

We’re here to support you through any changes that will affect your studies—from small updates to your personal details, to bigger changes like withdrawing from subjects or discontinuing your degree.

Orientation

Everything you need to get study-ready, starting with the essentials for your first week, then more hints and tips to cover you during your studies.

The online student's toolkit

From the essentials, to additional help and support, plus the rules and policies, we've pulled together the things an online student needs for study success.

We're here to help

Our student advisors can assist you with your enrolment, help you plan your studies and answer any questions about how studying through OUA works.