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Undergraduate | GRF-CMM317-2023

Crisis and Disaster Communication

Learn how to approach crisis and issues communication within business and public relations contexts. Consider the role of social media. Read case studies like Hurricane Katrina. Alert yourself to risk communication principles and build response plans.

Study method

100% online


100% online

Entry requirements

Prior study needed


13 weeks

Start dates

  • 17 July 2023

Price from


Upfront cost


HECS-HELP and FEE-HELP available

About this subject

What you'll learn

After successfully completing this subject you should be able to:

  1. demonstrate a solid understanding of risk, issues and crisis communication planning
  2. advise organisational leaders on communication strategies during a crisis demonstrate the ability to make strategic decisions at each stage of crisis management.
  3. demonstrate an understanding of risk and crisis communication principles within a corporate culture and structure.
    • Placing risk and crisis communication in the public relations and business context.
    • Stakeholder and Relationship Management
    • Issues Management - planning and response
    • Risk Communication Principles
    • Crisis Communication - theory and practice
    • Crisis Plans and Teams
    • Social Media and Crisis Response
    • Traditional Media Management
    • Reputation Management
    • Legal and Ethical Issues
    • Disasters from Katrina to Black Saturday
    • Post Crisis Recovery
  • This subject considers the role of risk and crisis communication within a business and public relations context. The subject explores international case studies, theory and practice. It aims to equip the students with the skills necessary to identify and manage issues facing an organisation, build a crisis response plan and team, and effectively manage communication during a crisis event. Effective risk and crisis communication skills are an important element of public relations, business management and corporate governance.

    • Practice Based Assignment (20%)
    • Reflective (35%)
    • Crisis Response (30%)
    • Quiz (15%)
  • For textbook details check your university's handbook, website or learning management system (LMS).

  • With a network of campuses spanning three cities in South East Queensland, Griffith University is committed to progressive multidisciplinary teaching and research and a valuable online provider with Open Universities Australia. Already attracting students from over one hundred countries, Griffith's dedication to academic excellence is available across Australia through OUA.

    Learn more about Griffith.

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    QS Ranking 2023: 19

    Times Higher Education Ranking 2023: 16

Entry requirements

Prior study

You are recommended to have completed the following subject(s) or have equivalent knowledge before starting this subject:

and one of

  • GRF-CMM127 (Not currently available)

  • GRF-CMM27 (Not currently available)


You must complete Level 1 Communication studies before starting this subject.

Additional requirements

No additional requirements

Student feedback

5 student respondents between: 10 Oct - 27 Oct 2022.

10-14 hourswas the average study commitment per week

80%of students felt the study load was manageable

100%of students felt this subject helped them gain relevant skills

What to study next?

Once you’ve completed this subject it can be credited towards one of the following degrees

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Bachelor of Business

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Bachelor of Communication

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Bachelor of Applied Financial Advice

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Bachelor of Arts

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