Roles in administration support organisations to run smoothly. Responsibilities are varied—ranging from managing a busy reception, to supplying executives with documents and records.

Administrators can be found in every industry and organisation. Depending on the size of an organisation, there may be a few to dozens of administrators performing particular roles. Because of this, administration professionals can work in a wide range of businesses and may benefit from developing expertise as an administrator in a specific field. Administrators are particularly important in managing the operations of the office, dealing with the general public and assisting management teams with administrative tasks. They are vital to a fully functioning and efficient work setting. Without them, companies operate at slower pace and other professionals typically don't have enough time to handle the daily administrative details with their other responsibilities.

Administrators should be highly organised and able to manage large quantities of paperwork and clerical activities, handling multiple tasks and simultaneously working on projects. They may need to manage the schedules of staff and set up meetings. They should have strong attention for details, since they are usually charged with ensuring that paperwork, reports and applications are submitted according to deadlines and specifications. Administrators typically perform clerical tasks and should be able to effectively operate computer systems and relevant databases, as well as office equipment.

Administrators must portray a high level of professionalism as they may deal directly with the public and represent an image of the company. They should also have excellent communication skills to professionally work with many different professionals and situations. Administrators may start out in administrative assistant or receptionist positions and work their way up. If they have an advanced degree or specialised knowledge and training, however, they may be able to start out in higher positions.

Professional associations and industry bodies

Association of Accounting Technicians (AAT) Australia

Association of Chartered Certified Accountants (ACCA) 

Association of Taxation & Management Accountants 

CPA Australia

Chartered Institute of Management Accountants

Institute of Internal Auditors

Institute of Public Accountants 

Tax Practitioners Board

Taxation Institute of Australia

The Institute of Chartered Accountants in Australia

Skills and personality

  • Ability to work for long periods of time in an office environment computing and analysing financial information
  • Able to interpret financial information including business expenses and returns and advise clients/ businesses on causes, effects and recommendations for financial situation
  • Adherence to accounting procedures and regulations
  • Advance knowledge of accounting computer software
  • High organisational skills
  • Highly analytical to understand business structure and figures
  • Problem solving capabilities
  • Strong communication skills to work well with clients and present material in a clear and cohesive manner
  • Strong mathematical capabilities
  • Thorough attention to detail and numbers