IT trainer

Duties and tasks

• Assess effectiveness of training and development activities and revise programmes as needed
• Create training and development objectives and determine which users need particular training
• Create training manuals, user guides, web tutorials and support to assist clients in accessing information for operating systems
• Design, schedule and lead IT training classes or workshops for users or potential clients, working with external training suppliers to deliver specific training programs needed for clients
• Manage training needs of organisations and clients, organising internal and external training and development resources
• Research latest software programmes and updates on technology to conduct new training sessions and advise clients on latest information
• Understand software and hardware programmes used by individuals or companies and determine training necessities

Skills required

• Communication skills including the ability to explain proper use of systems to all users
• Coordination skills
• Critical thinking skills
• Problem solving
• Technical knowledge of computer and web networks 

Working conditions

IT Trainers typically work Mondays to Fridays during regular business hours but may be required to work evenings or weekends to conduct large training sessions or conferences. They typically travel frequently to conduct training courses and meet with users and clients.

Professional associations

Australian Computer Society

Related jobs and job titles

• Help Desk Officer
• IT Business Analyst
• IT Managers
• IT Support Technician
• Internet Services and Support Technician
• PC Support Technician