IT support technician

Assist in the planning, installation and performance of computer systems and technology.

Duties and tasks

  • Advise clients of proper steps to be taken to fix minor problems with computer, software or equipment
  • Create computer networks and security programmes and install software
  • Design web sites for organisations, maintaining and updating technical applications
  • Identify causes of software and hardware malfunctions and organise repairs or replacements needed
  • Monitor performance of equipment and computer systems or software to ensure optimal performance
  • Provide maintenance and repairs for computer hardware and additional equipment such as printers, modems, etc.
  • Understand software and hardware programmes and infrastructure in order to provide support

Skills required

  • Communication skills
  • Coordination skills
  • Critical thinking skills
  • Strong problem solving abilities
  • Technical knowledge of computer and web networks and programmes 

Working conditions

IT Support Technicians typically work Mondays to Fridays during regular business hours but may be required to work evenings or weekends if large maintenance or installation is scheduled with a client. They may work in an office environment with a variety of technical equipment or call centre, as well as travel to repair equipment or solve software problems.

Professional associations

Australian Computer Society
Innovation & Business Skills Australia (IBSA)
The Technology Industry Association

Related jobs and job titles

  • Help Desk Operator
  • Information Technology Administrator
  • Network Support Technician
  • Personal Computer (PC) User Support Technician
  • Support Technician
  • Web Site Administrator

Related degrees

Related subjects