How to become an IT support technician
Assist in the planning, installation and performance of computer systems and technology.
What does an IT support technician do?
Duties and tasks
- Advise clients of proper steps to be taken to fix minor problems with computer, software or equipment.
- Create computer networks and security programmes and install software.
- Design web sites for organisations, maintaining and updating technical applications.
- Identify causes of software and hardware malfunctions and organise repairs or replacements needed.
- Monitor performance of equipment and computer systems or software to ensure optimal performance.
- Provide maintenance and repairs for computer hardware and additional equipment such as printers, modems, etc.
- Understand software and hardware programmes and infrastructure in order to provide support.
Industry bodies
- Australian Computer Society
- Australian Computer Society (ACS)
- Australian Information Industry Association (AIIA)
- Australian Information Security Association
- Information Technology Professionals Association (ITPA)
- Innovation & Business Skills Australia (IBSA)
- Internet Association of Australia
Related jobs
- Help desk operator
- Information technology administrator
- IT support technician
- Network support technician
- Support technician
- Website administrator
Discover information technology degrees online
Bachelor of Information Technology
UndergraduateUNE-BIT-DEG
Adapt and innovate as an IT specialist
Learn about programming, software development, cybersecurity, database management and more. Specialise with a major and meet industry demand in evolving areas. Graduates from this online IT course are future-fit and ready for roles across many sectors.
- Study method
- 100% online
- Duration
- 3 years full time or part time equivalent
Undergraduate Certificate of Information and Communication Technology (Pathway)
UndergraduateTUA-ICT-CTF
Step into ICT from the ground up
Explore information systems, emerging tech and safe digital practice – no coding or maths experience needed. Build confidence with professional skills and teamwork. Learn how digital systems solve real world problems. Gain a university IT qualification.
- Study method
- 100% online
- Duration
- 6 months full time or part time equivalent
- Entry requirements
- No ATAR required. Start with a subject.
Diploma of Information and Communication Technology
UndergraduateTAS-INC-DIP
Grow practical technology skills for future work and study
Explore the tech behind modern digital systems. Learn to program, manage data and secure systems. Prepare for roles in software, networks or web dev. Build practical ICT skills for entry-level roles, or consider a pathway towards a bachelor degree.
- Study method
- 100% online
- Duration
- 1 year full time or part time equivalent
- Entry requirements
- No ATAR required. Start with a subject.
Graduate Certificate in Information Technology
PostgraduateQUT-INT-GCE
Adapt and thrive in a digital world
Pivot your professional career into tech driven industries with this online IT course. You’ll build core skills in programming, databases, systems and security. Use industry tools, sharpen problem-solving, and get credit towards a further study.
- Study method
- 100% online
- Duration
- 6 months full time or part time equivalent
Discover online information technology subjects
Introduction to Cloud Computing
UndergraduateTUA-ICC104
- Study method
- 100% online
- Entry requirements
- No ATAR required. Start with a subject.
- Start dates
- Starts 2 Nov 2026, 15 Feb 2027, 31 May 2027
Next enrolment closes 25 Oct
UndergraduateTAS-KIT213
- Study method
- 100% online
- Start dates
- Starts 5 Jul 2027
Artificial Intelligence and Big Data Applications for Business
UndergraduateTAS-BEA319
- Study method
- 100% online
- Start dates
- Starts 22 Feb 2027
UndergraduateADU-INFO2028
- Study method
- 100% online
- Entry requirements
- No ATAR required. Start with a subject.
- Start dates
- Starts 21 Sep 2026, 5 Apr 2027, 20 Sep 2027
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