How to become an IT support technician

Assist in the planning, installation and performance of computer systems and technology.

What does an IT support technician do?

Duties and tasks

  • Advise clients of proper steps to be taken to fix minor problems with computer, software or equipment.
  • Create computer networks and security programmes and install software.
  • Design web sites for organisations, maintaining and updating technical applications.
  • Identify causes of software and hardware malfunctions and organise repairs or replacements needed.
  • Monitor performance of equipment and computer systems or software to ensure optimal performance.
  • Provide maintenance and repairs for computer hardware and additional equipment such as printers, modems, etc.
  • Understand software and hardware programmes and infrastructure in order to provide support.

Industry bodies

Related jobs

  • Help desk operator
  • Information technology administrator
  • IT support technician
  • Network support technician
  • Support technician
  • Website administrator

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