How to become an IT Support Technician | Career Paths & Education | Open Universities Australia

How to become an IT support technician

Assist in the planning, installation and performance of computer systems and technology.

What does an IT support technician do?

Duties and tasks

  • Advise clients of proper steps to be taken to fix minor problems with computer, software or equipment.
  • Create computer networks and security programmes and install software.
  • Design web sites for organisations, maintaining and updating technical applications.
  • Identify causes of software and hardware malfunctions and organise repairs or replacements needed.
  • Monitor performance of equipment and computer systems or software to ensure optimal performance.
  • Provide maintenance and repairs for computer hardware and additional equipment such as printers, modems, etc.
  • Understand software and hardware programmes and infrastructure in order to provide support.

Industry bodies

Related jobs

  • Help desk operator
  • Information technology administrator
  • IT support technician
  • Network support technician
  • Support technician
  • Website administrator

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