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Bank Manager

Bank Managers are responsible for coordinating and directing the operational functions of financial institutions such as banks, building societies or credit unions. They oversee front-office operations, provide high levels of customer service and direct regular team meetings and training sessions.

Duties and tasks

  • Direct regular team/staff meetings
  • Ensure a high level of customer service is being adhered to at all times
  • Meet with customers and resolve any problems or complaints
  • Monitor sales targets
  • Oversee operational functions and provide solutions to operational issues
  • Promote and market the institution and its products
  • Provide mentorship, training and direction to staff

Skills required

  • Business Acumen
  • Ethical
  • Good Mathematical Skills
  • People Management Skills
  • Retail Operation and Management
  • Strong Communication and Negotiation

Working conditions

Bank Managers usually work in an indoor office environment. A typical work week is Monday through to Friday, however at busy times Bank Managers may be required to work overtime and weekends.

Professional associations / Industry information

Finance Sector Union (National Office)

Financial Services Institute of Australia

Related jobs and job titles

  • Bank Officer
  • Branch Manager
  • Client Services
  • Financial Planner
  • Hospitality Manager
  • Mortgage Broker
  • Service Manager

Related degrees

Related subjects