Subject details

At the completion of this subject students will be able to:

  1. Critically evaluate management issues that are relevant to the Rooms Division operation of a hotel/resort, including front office operations, yield management techniques, managing service quality, employee recruitment and training, housekeeping, property maintenance and sustainability.
  2. Calculate and interpret operational data for a hotel/resort and use the results to make informed decisions about tactics.
    • The hotel industry context and hotel structures
    • Managing guest service
    • Global reservations technologies, including distribution and revenue management
    • Individual reservations and group bookings
    • Forecasting availability and overbooking
    • Room rate structures
    • Financial management, inc. guest folios cash and credit
    • Housekeeping management, inc. environment & sustainability
    • Hotel Technology, safety and security
  • Study resources

    • Instructional methods

      • Audio/Video conferencing
      • Chat Rooms
      • Embedded Multimedia
      • Online Quizzes/Tests
      • Online assignment submission
      • Podcasting/Lecture capture
      • Standard Media
      • Web links


Note: Level 2 subjects normally assume an introductory level of prior knowledge in this area, e.g. from studying related Level 1 subjects or other relevant experience.

Special requirements

  • EquipmentDetails - Audio/Visual equipment

Please note: This subject was previously known as HSL216.

The Rooms Division of a hotel/resort enterprise generates the most revenue, and their staff and management have the most interaction with the guests. Therefore the management of the Rooms Division is crucial to the overall profitability and level of guest service that a hotel/resort provides. This degree allows students to learn both management theory and management operational skills that are relevant to the successful operation of the Rooms Division of a hotel/resort.

  • Case Study — Case Analysis (40%)
  • Project (40%)
  • Quiz — Online Quiz (20%)

Related degrees

undergraduate GRF-BUS-DEG-2019

Bachelor of Business

  • Business Introductory Core Subjects
  • Major in Human Resource Management
  • Major in Management
  • Major in Contemporary Marketing