Quality Systems and Practices in Health and Community Services

• • Delivering quality consumer services
  • Understanding the organisation
  • Meeting external expectations
  • Foundations of Quality & Safety Standards
  • Applying Health and Community Service Standards
  • Planning and implementing quality outcomes
  • The Quality and Safety relationship
  • Evaluating and adapting your professional practice

No eligibility requirements

Additional requirements

• Other requirements - Online: 2 x 2 hour online tutorials and 1 x 4 hour workshop per semester

This subject will introduce you to the quality, safety and regulatory systems that govern service delivery, reporting and accreditation. Principles, policies, standards and guidelines will be considered in the context of the individual, the consumer and the organisation. A cycle of continuous quality improvement involving planning, implementation, evaluation and adaptation will be emphasised, including the central role of consumers in these processes. You will also explore the importance of organisational vision and values and individual role responsibility and accountability in the achievement of quality and safety outcomes.

• Quality and Safety Analysis (25%)
• Review of Standards and Accreditation (40%)
• Quality Improvement Case Study (35%)

For textbook details check your university's handbook, website or learning management system (LMS).