Quality Systems and Practice in Health and Community Services

• • Delivering quality consumer services
  • Understanding the organisation
  • Meeting external expectations
  • Foundations of Quality & Safety Standards
  • Applying Health and Community Service Standards
  • Planning and implementing quality outcomes
  • The Quality and Safety relationship
  • Evaluating and adapting your professional practice

No eligibility requirements

Additional requirements

No additional requirements

This subject will introduce you to the quality, safety and regulatory systems that govern service delivery, reporting and accreditation. Principles, policies, standards and guidelines will be considered in the context of the individual, the consumer and the organisation. A cycle of continuous quality improvement involving planning, implementation, evaluation and adaptation will be emphasised, including the central role of consumers in these processes. You will also explore the importance of organisational vision and values and individual role responsibility and accountability in the achievement of quality and safety outcomes.

This subject also introduces learning through practice by exposing you to authentic learning experiences. These experiences are placed at the centre of learning and assessment, so you have the opportunity to develop the skills, knowledge and behaviours necessary to respond to industry, community and/or global needs. 

You will be introduced to:

- a range of methods, tools, techniques and approaches to practice

- principles and perspectives such as values, ethics, empathy and leadership in real world scenarios

- reflection and deliberative thinking as a means of developing knowledge, skills, attitudes and aspirations.

• Quality and Safety Analysis (25%)
• Review of Standards and Accreditation (40%)
• Quality Improvement Case Study (35%)

Current study term: 09 Jul 23 to 15 Oct 23