Enrolments for 2023 have closed.
Quality Management
Undergraduate | TAS-ZAS231 | 2023
Course information for 2023 intake View information for 2024 course intake
Explore how quality planning, control, assurance and improvement are four key components in quality management. Understand how these impact on the customer experience so that you can improve service and delivery.
- Study method
- 100% online
- Assessments
- 100% online
- Entry requirements
- No ATAR needed,
- No prior study
- Duration
- 14 weeks
HECS-HELP and FEE-HELP available
Quality Management
About this subject
Upon completion of this subject, the student should be able to:
- Identify, describe and communicate the fundamental principles and processes of quality and quality management.
- Identify, apply and evaluate quality improvement tools and techniques.
- Evaluate causes of quality management issues and recommend quality improvement solutions.
- Introduction to Quality and Total Quality Management
- Quality Management Principles
- Quality Management Systems and Quality Management Tools
- Continuous Improvement
Quality management focuses on the quality of physical products as well as services and processes, and how they can be improved. The principles and processes of quality management are the key elements that businesses use to respond to market and customers’ needs and maintain business viability through improved efficiency, product quality and safety, and improvement of service delivery.
Quality management is comprised of the four key components of quality planning, quality control, quality assurance and quality improvement. You will explore these four components and how they impact on issues such as customer focus, customer value, continuous improvement, process improvement and total quality management.
This subject builds on concepts of learning through practice in Year 1 of study by introducing you to more complex learning experiences. You will be introduced to:
-discipline-based skills and knowledge in dynamic practice situations. This will include authentic and purposeful, industry-related experiences
-concepts of managing effective relationships and communicating with others
-the development and use of adaptive leadership skills and how these skills relate to innovative and entrepreneurial practice
-the nature of responsible, accountable and reflective workplace skills, and creative and critical thinking relevant to para-professional practice.
You will exercise self-awareness, initiative and judgement to manage yourself and professional relationships effectively. The application of tacit knowledge and capabilities will be reflected in a Practice Manual.
- Quality Improvement Proposal (45%)
- Quality Management Tools - Case Study (35%)
- Quality Management in Practice Activity + Reflection (20%)
For textbook details check your university's handbook, website or learning management system (LMS).
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Entry requirements
No entry requirements
Additional requirements
- Other requirements - Weekly online 1 to 2 hour tutorial; 1 x half to full day online workshop per semester.
Study load
- 0.125 EFTSL
- This is in the range of 10 to 12 hours of study each week.
Equivalent full time study load (EFTSL) is one way to calculate your study load. One (1.0) EFTSL is equivalent to a full-time study load for one year.
Find out more information on Commonwealth Loans to understand what this means to your eligibility for financial support.
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What to study next?
Once you’ve completed this subject it can be credited towards one of the following courses
UndergraduateTAS-ABI-DEG
UndergraduateTAS-SFS-ADG
Associate Degree in Applied Science (Fermentation and Separation)
UndergraduateTAS-CMG-DIP
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