Quality Management
UndergraduateGRF-IBA3052021
Course information for 2021 intake
Trace the link quality management practices share with innovation and sustainability. Explore Deming and soft system methods of managing change within organisations.
Debate the philosophies of quality management and how they apply to the workplace.
Enrolments for this course are closed, but you may have other options to start studying now. Book a consultation to learn more.
- Study method
- 100% online
- Assessments
- 100% online
- Entry requirements
- Prior study needed
- Duration
- 13 weeks
- Loan available
- HECS-HELP and FEE-HELP available
Quality Management
About this subject
At the completion of this subject students will be able to:
- Demonstrate a conceptual understanding of quality
- Identify problems or sources of poor quality and performance.
- Understand how quality provides a platform for organisational innovation, through the management and mobilisation of existing internal and external sources of knowledge and the application of both synthesis and analysis
- Understand the strategies and processes used to address quality issues in all forms of organisations from service to production, through application of individual and group participation
- Understand the link between Quality and sustainability
- The theories and theorist associated with quality management form a soft systems and innovation perspective
- An understanding and application of problem identification and analysis
- Quality tools and problem solving techniques and there application in multiple contexts
- The development of quality groups and the application of group process to innovation a problem solving
- Soft systems theory (including synthesis)
- Critical management theory applied to innovation and quality
- Cybernetics applied to innovation and quality
- Organisation learning applied to innovation and quality
- Service Quality
- The modern context of quality management as an overarching management intervention
The aim of the degree is to directly address the major philosophies behind the design and development of a Quality Innovation and Improvement Program. This includes Quality Management philosophies, Business Excellence Models, analytical tools, teams and Quality Improvement Program. The link between Quality and organisational sustainability is discussed.As quality assurance and business process reengineering ( BPR) are covered in other management degrees this degree covers the Deming and Soft system management approach to quality which is innovation and improvement via group interventions and problem solving
- Timed Assessment (35%)
- Group Assessment (50%)
- Online Quiz (15%)
For textbook details check your university's handbook, website or learning management system (LMS).
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Entry requirements
Others
Note: Level 3 subjects normally assume a moderate level of prior knowledge in this area, eg from studying related Level 1 and 2 subjects or other relevant experience.
Additional requirements
No additional requirements
Study load
- 0.125 EFTSL
- This is in the range of 10 to 12 hours of study each week.
Equivalent full time study load (EFTSL) is one way to calculate your study load. One (1.0) EFTSL is equivalent to a full-time study load for one year.
Find out more information on Commonwealth Loans to understand what this means to your eligibility for financial support.
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