Master of Leadership and Innovation

• Vice president of customer experience
• Chief customer officer
• Senior customer and user experience designer
• Customer and user experience lead

Higher education

To be eligible for entry, you'll need:

• a bachelor honour's degree (or equivalent) in a relevant discipline, or
• a bachelor's degree (or equivalent) in a relevant discipline, plus 2 years full-time equivalent work experience in a dedicated supervisory/management role (of people or projects), or
• a bachelor's degree (or equivalent), plus 3 years full-time equivalent work experience in a dedicated supervisory/management role (of people or projects), or
• a graduate certificate or graduate diploma in a relevant discipline, or
• a UQx or edX MicroMasters® credential in a relevant discipline, plus 2 years full-time equivalent work experience in a dedicated supervisory/management role (of people or projects).

You must have a grade point average (GPA) of at least 4.5 on a 7-point scale in your previous qualification.

Relevant disciplines include accounting, advertising, business, business administration, commercialisation, data analytics, economics, event management, finance, health services/health practitioners, hotel or tourism management, international business, international development/international relations, information systems, innovation management, marketing, management, operations/project management, strategy, sustainability, technology (agricultural, information, nano, bio).

Relevant work experience: Applicants with a bachelor degree or MicroMasters® credential must submit a CV demonstrating evidence of work experience in a dedicated managerial/supervisory role (management of people or projects).

English Proficiency Requirements

All applicants must satisfy the UQ English language proficiency requirements for admission.

If you've completed previous study, you may be eligible to receive credit for – or exemption from – certain subjects in a UQ program.

The world’s economies are changing – from product and commodity-based to experience and serviced-based. These changes require adjustments to the way we lead and manage every aspect of business.

UQ's fully online Master of Leadership and Innovation addresses the critical issues facing managers, such as digital disruption, automation, AI, socio-demographic changes, and geopolitical shifts. The program combines several important challenges, including foundational principles that are critical to understand in the experience-based economy and the importance of embedding a culture of customer experience. It also explores value co-creation in a service and experience context, embedding continuous innovation, enabling the execution of new ideas to create value for all stakeholders and the growing field of digital service deliver platforms

As you personally engage in applying theory to practice, you'll benefit from UQ's blending of contemporary research and best practices in effective business leadership. You’ll experience the principles of innovation, service science and management, along with customer experience foundations and design through courses delivered by some of the most future-focused educators in Australia.

Recommended Study Pattern

The Master of Leadership and Innovation is a 1 year course for a full-time student. Each year consists of 2 Study Periods, also known as semesters.

The recommended study pattern consists of 8 core subjects, with 4 to be completed in your first study period and 4 in your second.

Award Requirements

To qualify for the Master of Leadership and Innovation, students must satisfactorily complete a program of study consisting of 8 subjects.