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How to become a welfare case worker

Assist individuals and families with financial, emotional, or social difficulties, and offer advice on ways to improve their situations.

What does a welfare case worker do?

Welfare case workers, also known as welfare, recreation, and community arts workers, assist individuals and families with financial, emotional, or social difficulties in a variety of ways. They may assess current living situations and environments and offer advice on ways to improve those situations. They also work to secure food, housing, and other social benefits and help with access to job training and education.

Duties and tasks

  • Assist with information on counselling, housing services, food access, etc.

  • Improve care and programs available for community members.

  • Interview individuals and families to determine specific needs.

  • Publish reports on the efficiency and quality of community services.

  • Set up plans of action to ensure better qualities of life.

  • Work with victims of abuse by providing counselling, care, and financial assistance.

Industry bodies

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Southern Cross University

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Study sociology and welfare theory, develop counselling and case management skills, and get to know Indigenous world-views. When you graduate, you’ll be equipped to help individuals and families with housing, rehabilitation, and disability services.

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University of New England

Bachelor of Social Work

UndergraduateUNE-SWK-DEG

Become an accredited social worker and empower individuals and communities

Learn to make a positive impact on clients' lives. You’ll study social welfare theory, engage in field education, and gain insight into social problems. Explore sociology. Build counselling and case management skills. Get ready for the challenge of social work.

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Southern Cross University

Prepare for a career change to social worker

Build a foundation in social sciences to prepare for postgraduate study in social work. You’ll explore human behaviour, justice, and policy. Set yourself on the path to a rewarding career. Work towards positive outcomes for individuals and communities.

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Griffith University

Support people with injuries, disabilities, and mental illness

Develop your human service or rehabilitation practice. You’ll build skills and knowledge to manage programs and work with clients. Explore person-centred planning and communication. Grow your connections and look forward to new opportunities.

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