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Study undergraduate online with University of Tasmania through Open Universities Australia. Explore all degrees, subjects and short courses now.

Quality Management

Quality Systems and Practices in Health and Community Services

Introduction to Quality Health Services

Quality management focuses on the quality of physical products as well as services and processes, and how they can be improved. The principles and processes of quality management are the key elements that businesses use to respond to market and customers’ needs and maintain business viability through improved efficiency, product quality and safety, and improvement of service delivery.Quality management is comprised of the four key components of quality planning, quality control, quality assurance and quality improvement. You will explore these four components and how they impact on issues such as customer focus, customer value, continuous improvement, process improvement and total quality management.This subject builds on concepts of learning through practice in Year 1 of study by introducing you to more complex learning experiences. You will be introduced to:-discipline-based skills and knowledge in dynamic practice situations. This will include authentic and purposeful, industry-related experiences-concepts of managing effective relationships and communicating with others-the development and use of adaptive leadership skills and how these skills relate to innovative and entrepreneurial practice-the nature of responsible, accountable and reflective workplace skills, and creative and critical thinking relevant to para-professional practice.You will exercise self-awareness, initiative and judgement to manage yourself and professional relationships effectively. The application of tacit knowledge and capabilities will be reflected in a Practice Manual.

Explore how quality planning, control, assurance and improvement are four key components in quality management. Understand how these impact on the customer experience so that you can improve service and delivery.

This subject will introduce you to the quality, safety and regulatory systems that govern service delivery, reporting and accreditation. Principles, policies, standards and guidelines will be considered in the context of the individual, the consumer and the organisation. A cycle of continuous quality improvement involving planning, implementation, evaluation and adaptation will be emphasised, including the central role of consumers in these processes. You will also explore the importance of organisational vision and values and individual role responsibility and accountability in the achievement of quality and safety outcomes.

Students completing this subject will have acquired knowledge of existing health service models, the internal and external factors that influence the delivery of quality services, and the best-practice models for quality service design.

University of Tasmania Undergraduate Quality assurance Subjects | Open Universities Australia

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