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Study online with University of Tasmania through Open Universities Australia. Explore all degrees, subjects and short courses now.

Quality Management

Quality Systems and Practices in Health and Community Services

Introduction to Quality Health Services

Quality management focuses on the quality of physical products as well as services and processes, and how they can be improved. The principles and processes of quality management are the key elements that businesses use to respond to market and customers’ needs and maintain business viability through improved efficiency, product quality and safety, and improvement of service delivery.Quality management is comprised of the four key components of quality planning, quality control, quality assurance and quality improvement. You will explore these four components and how they impact on issues such as customer focus, customer value, continuous improvement, process improvement and total quality management.This subject builds on concepts of learning through practice in Year 1 of study by introducing you to more complex learning experiences. You will be introduced to:-discipline-based skills and knowledge in dynamic practice situations. This will include authentic and purposeful, industry-related experiences-concepts of managing effective relationships and communicating with others-the development and use of adaptive leadership skills and how these skills relate to innovative and entrepreneurial practice-the nature of responsible, accountable and reflective workplace skills, and creative and critical thinking relevant to para-professional practice.You will exercise self-awareness, initiative and judgement to manage yourself and professional relationships effectively. The application of tacit knowledge and capabilities will be reflected in a Practice Manual.

Explore how quality planning, control, assurance and improvement are four key components in quality management. Understand how these impact on the customer experience so that you can improve service and delivery.

This subject will introduce you to the quality, safety and regulatory systems that govern service delivery, reporting and accreditation. Principles, policies, standards and guidelines will be considered in the context of the individual, the consumer and the organisation. A cycle of continuous quality improvement involving planning, implementation, evaluation and adaptation will be emphasised, including the central role of consumers in these processes. You will also explore the importance of organisational vision and values and individual role responsibility and accountability in the achievement of quality and safety outcomes.

Students completing this subject will have acquired knowledge of existing health service models, the internal and external factors that influence the delivery of quality services, and the best-practice models for quality service design.

The organisational resilience and communication fields of knowledge provide frameworks to review clinical governance arrangements. Additionally, quality improvement theory, techniques and approaches are addressed to equip professionals with the practical skills to enhance safe, high-quality care. This knowledge is used to investigate how to achieve effective performance and monitoring systems.To operationalise these requirements, this subject investigates the application of the National Safety and Quality in Health Service (NSQHS) Communicating for Safety and Recognising and Responding to Acute Deterioration Blood Safety Management Standards. Their necessity and integration with other standards in the NSQHS are also reviewed.

Communicating Safety and Quality in Healthcare

The implementation science and organisational reliability fields of knowledge are drawn upon to illuminate safety and quality centrality to clinical governance. This knowledge is used to investigate how to achieve effective performance and monitoring systems that support and promote clinical safety and quality, accountability and transparency within organisations for healthcare users, the workforce and community.To operationalise these requirements, this subject investigates the application of the National Safety and Quality in Health Service (NSQHS) Preventing and Controlling Infections and Medication Safety standards. Their necessity and integration with other standards in the NSQHS are also reviewed.

Integrating Governance Systems and Structures into Safety and Quality in Healthcare

University of Tasmania Quality assurance Short courses | Open Universities Australia

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