Business Communication - 2017

Unit summary


  • Level of Study: Undergraduate Level 2
  • Study load: 0.125 EFTSL
  • Delivery method: Fully Online
  • Prerequisites: Yes
  • Duration: 13 weeks
  • Government loans available: FEE-HELP, HECS-HELP
  • Availability for 2017: SP1 , SP3
  • Availability for 2018: SP3
  • Assessment: Essay (30%) , Group Project - Group Work (30%) - Learn more

Unit provided by

2017 Fees
Domestic 793.00
HECS 793.00
International 1,043.00

Effective communication is an essential skill for a successful business professional. Within public and private organisations, communication is associated with specific activities of interacting, informing, instructing and persuading. People who possess demonstrable skills in these activities are employed, prized and promoted. Increasingly, business professionals are expected to be effective communicators, both virtually and in traditional modes, without actually having had training in how to do this. If businesses are to survive in an increasingly competitive, technical and information-oriented environment they will need trained communicators who are comfortable with using new technology. This unit provides participants with advanced understanding of professional business communication and develops their skills in business related communications through practice. As such, this unit gives participants highly sought after practical knowledge of developing their virtual group-working skills, oral presentation skills, reflective analytical writing skills and a deeper understanding of the theory behind effective communication processes. At the end of this unit, participants will have gone through an extensive experiential learning process of working with others while becoming increasingly aware of their own perspective.

Students will be required to work in small groups as part of one assessment task.

At the completion of this unit students will be able to:

  1. use reflective processes and insights in the development of self-awareness, including its influence on communication
  2. analyse business communication processes
  3. communicate effectively with others, including enhanced conflict resolution and negotiation skills
  4. communicate effectively as a member of a team, including prevention, management, and resolution of communication problems in teams
  5. understand communication patterns in organisations.
  • Essay (30%)
  • Group Project — Group Work (30%)
  • Presentation — Oral Presentation (20%)
  • Quiz (20%)

Equivalent units

You cannot enrol in this unit if you have successfully completed any of the following unit(s) because they are considered academically equivalent:

  • MAN130 — Managerial Communication
  • Audio/Visual equipment

This unit addresses the following topics.

1Communication and Self-awareness
2Goal setting and self management
3Persuasive communication and feedback
4Listening and Assertion
5Working in teams for success
6Conflict Resolution and Negotiation
7Meetings and Decision Making
8Developing Relationships and Diversity
9Leadership and Power

This unit is delivered using the following methods and materials:

Instructional Methods

  • Audio/Video conferencing
  • Chat rooms
  • Discussion Forum/Discussion Board
  • Online assignment submission
  • Podcasting/Lecture capture
  • Standard Media
  • Web links

This unit is an approved elective in the following courses:

This unit may be eligible for credit towards other courses:

  1. Many undergraduate courses on offer through OUA include 'open elective' where any OUA unit can be credited to the course. You need to check the Award Requirements on the course page for the number of allowed open electives and any level limitations.
  2. In other cases, the content of this unit might be relevant to a course on offer through OUA or elsewhere. In order to receive credit for this unit in the course you will need to supply the provider institution with a copy of the Unit Profile in the approved format, which you can download here. Note that the Unit Profile is set at the start of the year, and if textbooks change this may not match the Co-Op textbook list.

Textbooks are subject to change within the academic year. Students are advised to purchase their books no earlier than one to two months before the start of a unit.

Click on the titles of the listed books below to find out more:

Required textbooks

There are no required textbooks for this unit.

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