How to become an IT support & test engineer
Follow procedures and strategies to support, manage and test technical quality systems.
What does an IT support & test engineer do?
Duties and tasks
Analyse and detect problems with installation, maintenance, configurations and hardware issues, as well as problems accessing internet, email and security systems.
Assist users and clients with user guides, technical assistance and awareness of correct standards and procedures on systems for optimal performance and security.
Develop user manuals and technical procedures and guides as well as technical reports of analyses and maintenance inventory.
Identify causes of system malfunctions by troubleshooting and testing components of systems.
Plan and audit systems, data and record-keeping for quality assurance and issue action plans to improve and correct processes.
Provide testing procedures and programming codes to determine functional errors and defects in the system and ensure that systems perform at optimal levels.
Review and asses architectural organisation of systems and develop improved strategies for hardware and software development.
Industry bodies
Related jobs
Help desk operator
Information technology administrator
Network support technician
Support technician
Website administrator
Discover information technology degrees online
Bachelor of Information Technology
UndergraduateUNE-BIT-DEG
Adapt and innovate as an IT specialist
Learn about programming, software development, cybersecurity, database management and more. Specialise with a major and meet industry demand in evolving areas. Graduates from this online IT course are future-fit and ready for roles across many sectors.
- Study method
- 100% online
- Duration
- 3 years full time or part time equivalent
Undergraduate Certificate in Information Technology
UndergraduateLAT-TEC-CTF
Start studying IT and work on your tech skills
Build a foundation in the core areas of IT. You’ll study programming, data, and network essentials. Make a start on cybersecurity. Develop skills used across the industry. Graduate ready for further study and start thinking about an in-demand career in IT.
- Study method
- 100% online
- Entry requirements
- No ATAR required. Start with a subject.
Information Technology Open Degree Pathway
UndergraduateLAT-ICT-PTH
Plug into information technology opportunities
Have you got the IT bug? Experts in IT have never been more in need. This set of subjects are available without entry requirements. If completed successfully, it can set you on the path for a variety of qualifications in tech.
- Study method
- 100% online
- Duration
- 1 year full time or part time equivalent
- Entry requirements
- No ATAR required. Start with a subject.
Graduate Certificate in Information Technology and Artificial Intelligence
PostgraduateGRF-ITA-GCE
Start your IT and AI career – fast
Learn core computing skills and get practical with AI. Explore how software and hardware interact. Structure and manage data. You’ll build job-ready digital skills for tech roles or further study. Harness AI to work on real-world problems.
- Study method
- 100% online
- Duration
- 6 months full time or part time equivalent
Discover online information technology subjects
UndergraduateTAS-KIT213
- Study method
- 100% online
- Start dates
- Starts 6 Jul 2026
Artificial Intelligence and Big Data Applications for Business
UndergraduateTAS-BEA319
- Study method
- 100% online
- Start dates
- Starts 23 Feb 2026
UndergraduateLTU-CSE1IIT
- Study method
- 100% online
- Start dates
- Starts 2 Mar 2026, 13 Jul 2026, 2 Nov 2026
UndergraduateCUR-WEB101
- Study method
- 100% online
- Entry requirements
- No ATAR required. Start with a subject.
- Start dates
- Starts 1 Dec 2025, 2 Mar 2026, 1 Jun 2026, 31 Aug 2026, 30 Nov 2026
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