IT support & test engineer

Follow procedures and strategies to support, manage and test technical quality systems.

Duties and tasks

  • Analyse and detect problems with installation, maintenance, configurations and hardware issues, as well as problems accessing internet, email and security systems
  • Assist users and clients with user guides, technical assistance and awareness of correct standards and procedures on systems for optimal performance and security
  • Develop user manuals and technical procedures and guides as well as technical reports of analyses and maintenance inventory
  • Identify causes of system malfunctions by troubleshooting and testing components of systems
  • Plan and audit systems, data and record-keeping for quality assurance and issue action plans to improve and correct processes
  • Provide testing procedures and programming codes to determine functional errors and defects in the system and ensure that systems perform at optimal levels
  • Review and asses architectural organisation of systems and develop improved strategies for hardware and software development

Skills required

  • Communication skills
  • Coordination skills
  • Critical thinking skills
  • Strong analytical and problem solving abilities
  • Technical knowledge of computer, software and programmes

Working conditions

ICT Support and Test Engineers typically work Mondays to Fridays during regular business hours, but may be required to work evenings or weekends if maintenance or testing is required. They may work in office environments with a variety of technical equipment, as well as travel to test or support equipment or solve software problems.

Professional associations

Australian Computer Society
Innovation & Business Skills Australia (IBSA)
The Technology Industry Association

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  • Help Desk Operator
  • Information Technology Administrator
  • Network Support Technician,
  • Personal Computer (PC) User Support Technician
  • Support Technician,
  • Web Site Administrator