How to become an IT support & test engineer

What does an IT support & test engineer do?

Duties and tasks

• Analyse and detect problems with installation, maintenance, configurations and hardware issues, as well as problems accessing internet, email and security systems.
• Assist users and clients with user guides, technical assistance and awareness of correct standards and procedures on systems for optimal performance and security.
• Develop user manuals and technical procedures and guides as well as technical reports of analyses and maintenance inventory.
• Identify causes of system malfunctions by troubleshooting and testing components of systems.
• Plan and audit systems, data and record-keeping for quality assurance and issue action plans to improve and correct processes.
• Provide testing procedures and programming codes to determine functional errors and defects in the system and ensure that systems perform at optimal levels.
• Review and asses architectural organisation of systems and develop improved strategies for hardware and software development.

Industry bodies

• Australian Computer Society 
• Australian Computer Society (ACS)
• Australian Information Industry Association (AIIA)
• Australian Information Security Association
• Information Technology Professionals Association (ITPA)
• Innovation & Business Skills Australia (IBSA)
• Internet Association of Australia

Related jobs

• Help desk operator
• Information technology administrator
• IT support technician
• Network support technician
• Support technician
• Website administrator