We're in your corner
As a not-for-profit with over 30 year's experience helping over half a million students achieve their goals, we’re dedicated to helping you unlock your potential. From course selection to understanding financial options and study support, you can count on us.
Unbiased advice, at no cost to you
Book a consultation with your dedicated advisor. They’ll call at your preferred time to answer questions big and small. Together we’ve got this.
Student advisors
Best for: enrolling and study planning
Available seven days a week over the phone or through live chat, our student advisor team can answer all your queries. And if there’s one thing we’ve learnt, there’s no such thing as a silly question.
If the thought of going back to being a uni student is on your mind, but you’re not sure where to start or how to find the perfect course, a student advisor can help. They’ll walk you through our catalogue of degrees and subjects, explain the terminology and the processes, and help you find the perfect match.
We know that things like applications, student loans and enrolments can sometimes be a bit tricky, so from your first day through to graduation our student advisors are on call to help you. And if they can’t help you straight away, they’ll know exactly who can.
Student counselling
Best for: free and confidential counselling
If you're struggling with something personal or worried about anything—whether it relates to your study or not—knowing there's someone you can talk to can really help.
When you’re studying online through us you can access free and confidential* appointments with professionally-qualified counsellors. This short-term, solution-focused service can help you:
- Work through stresses relating to student life.
- Deal with study anxiety.
- Look after any health or welfare issues that are affecting your studies.
- Manage your work, study and life balance.
Plus, counsellors can also put you in touch with other health and wellbeing professionals that are based close to you.
* The counselling service respects your privacy and holds information obtained in the course of professional service in confidence, except where the law demands otherwise or where there are ethical or moral reasons not to do so.
How to make a counselling appointment
Your first step is to request an appointment by email to counselling@open.edu.au.
When you ask for an appointment, let us know your OUA ID plus the best number to reach you over the phone.
If you're seeking urgent support outside business hours, you can reach out to:
- Lifeline on 13 11 14 for crisis support.
- Emergency services (police, fire and ambulance) can be contacted on 000.
- BeyondBlue for mental health support.
University teaching staff
Best for: help with your studies
When you’re enrolled and studying your course, reach out to lecturers, tutors and teaching staff for help with course content and assessments. You’ll find their details in your learning management system (LMS)—you can log in from your university website.
Your LMS is full of study support. You’ll be able to connect to the university library and find out about on-demand learning services. Explore university study help tools via your LMS, university website, or reach out to your teaching staff directly for personalized recommendations.
Study support tips and guides
How do I choose a tutoring service? And is needing one embarrassing?
Asking for help with uni isn’t a sign of weakness. It’s a predictor of success—a wise move for students of all abilities to secure stellar grades. But how should you choose a tutoring service?
Who to include in your study support network
Everyone needs support when pursuing something new, like studying. But you might not always know all the different kinds of support available to you. Here’s where to find your cheer squad.
Competing with procrastination? Here’s a practical guide to stimulate your next online study session.
How to create a study schedule
You’ve promised yourself that this study term will be your best one yet. But how do you go about it? Push that urge to procrastinate aside. A study schedule is about to become your new best friend.
Together, we've got this
Your dedicated advisor will help you enrol, plan your studies and find confidence in the knowledge that you belong at university. They’ve helped thousands before you. Now it’s your turn.