Steward

Stewards, also referred to as Travel Attendants, provide services to ensure the safety and comfort of passengers as they travel. Stewards serve on planes, trains and ships.

Duties and tasks

  • Checks tickets and directs passengers to seats or rooms
  • Demonstrates safety and emergency procedures
  • Determines special needs of elderly or disabled passengers
  • Ensures that beverages, food, emergency equipment and other supplies are aboard
  • Greets and welcomes passengers aboard
  • Periodically checks to make sure passengers are comfortable
  • Reassures passengers during bad weather

Skills required

  • Able to operate audio and video systems
  • Able to remain calm during emergencies
  • An effective communicator
  • Enjoys working with people
  • Good physical stamina

Working conditions

Stewards may work days, nights, holidays and weekends. \Scheduling is usually limited to 12 hours per day, and stewards typically work 65 to 90 hours a month. They must be willing to travel as well as prepare supplies needed during transporting passengers.

Professional associations / Industry information

Flight Attendants Association of Australia
Flight Attendants Association of Australia (Domestic)

Related jobs and job titles

  • Air Hostess
  • Airline Passenger Officer
  • Customer Service Agent
  • Customer Service Officer
  • Flight Attendant
  • Flight Attendant
  • Transport Operations Officer
  • Travel Consultant