Stewards, also referred to as Travel Attendants, provide services to ensure the safety and comfort of passengers as they travel. Stewards serve on planes, trains and ships.

Duties and tasks

  • Checks tickets and directs passengers to seats or rooms
  • Demonstrates safety and emergency procedures
  • Determines special needs of elderly or disabled passengers
  • Ensures that beverages, food, emergency equipment and other supplies are aboard
  • Greets and welcomes passengers aboard
  • Periodically checks to make sure passengers are comfortable
  • Reassures passengers during bad weather

Skills required

  • Able to operate audio and video systems
  • Able to remain calm during emergencies
  • An effective communicator
  • Enjoys working with people
  • Good physical stamina

Working conditions

Stewards may work days, nights, holidays and weekends. \Scheduling is usually limited to 12 hours per day, and stewards typically work 65 to 90 hours a month. They must be willing to travel as well as prepare supplies needed during transporting passengers.

Professional associations / Industry information

Flight Attendants Association of Australia
Flight Attendants Association of Australia (Domestic)

Related jobs and job titles

  • Air Hostess
  • Airline Passenger Officer
  • Customer Service Agent
  • Customer Service Officer
  • Flight Attendant
  • Flight Attendant
  • Transport Operations Officer
  • Travel Consultant