Ushers perform a variety of tasks in performance spaces, concert halls, sports stadiums, or other venues. They sell and collect tickets at the door, as well as show patrons to their seats once inside the venue. There is also work involved in opening and closing the performance facility.

Duties and tasks

  • Cleaning and closing down the venue after the show, performance, or game
  • Collecting tickets sold either at the door or in advance
  • Preparing the venue for opening
  • Selling tickets to guests who arrive without having previously purchased them
  • Showing patrons to their seats

Skills required

  • Active listening
  • Interpersonal skills
  • Speaking
  • Troubleshooting situations
  • Use of logic and reasoning

Working conditions

Ushers typically work in facilities where events of some kind happen. These may be performing arts spaces, concert halls, sports arenas, etc. They also may work at auditoriums inside schools, community centres, or other similar facilities.

Professional associations / Industry information

Innovation & Business Skills Australia (IBSA)
Service Industries Training Advisory Council (SITAC)
The Australian Retailers Association (ARA)
The National Retail Association (NRA)

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