Checkout Supervisor

Checkout Supervisors (Retail Supervisors) manage and supervise the operations and workers of retail and supermarket checkout cashiers. They schedule appropriate workers and ensure that customers are met with strong customer service, efficiency and ethical standards.

Duties and tasks

  • Coach workers on how to deal with special circumstances including theft, complaints, returns, exchanges, coupons, special offers, etc.
  • Evaluate returned items to ensure they meet the standards and regulations of store policy on refunds and exchanges
  • Handle and resolve customer complaints or discrepancies with prices at checkout counters and throughout the store
  • Organise checkout operators and cashier work schedules to ensure proper staff is scheduled during busy and quiet sale times
  • Provide helpful and efficient customer service and model appropriate behaviour for all staff
  • Select and train checkout staff, ensuring that they provide strong customer services and act efficiently at checkout
  • Verify sales transactions and appropriate credit and cash is present at each checkout operating area at the end of shifts and at closing times

Skills required

  • Analytical
  • Communication Skills
  • Customer Service Skills
  • Leadership Abilities
  • Problem Solving Capabilities

Working conditions

Checkout Supervisors typically work at checkout counters, back room offices or on sales floors. Based on the various types of stores and companies, they may be required to stand or sit for long periods of time. Typical hours vary weekly depending on the type of employer and hours of operation.

Professional associations / Industry information

ARA Retail Institute
National Retail Association

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