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Clerk (Human Resources)

Human Resource Clerks handle and maintain all facets of employees personal records including dates of employment, positions held, pay scale, transfers, promotions, demotions and terminations as well as many other forms of important data. They also assist in accessing information for the hiring the process and make recommendations as to whether a person is qualified for a position or not. Human Resource Clerks also mediate grievances between employees, supervisors and the company.

Duties and tasks

  • Answer questions regarding employee benefits
  • Compile data and create reports
  • Handle tax documentation
  • Maintain and manage records for all employees
  • Mediate disputes
  • Post all job openings and qualifications for such
  • Process employment applications and resumes

Skills required

  • Ability to make decisions wisely
  • Ability to manage time wisely
  • Analytical thinking
  • Good communication skills
  • Impeccable organizational skills
  • Pay close attention to detail
  • Proper phone etiquette
  • Typing and computer skills

Working conditions

Human Resource Clerks work in office settings. Climate controlled offices make for a more comfortable work day. It can be a stressful job as the phones are constantly ringing with employees asking questions about benefits, taxes and vacations.

Professional associations / Industry information

Australian Human Resources Institute 

Australian institute of Office Professionals 

RCSA Australia and New Zealand 

Related jobs and job titles

  • Administrative Assistant
  • Human Resource Manager
  • Marketing Clerk
  • Occupational Health and Safety Office
  • Office Administrator
  • Personnel Clerk
  • Project Support Officer
  • Receptionist
  • Recruitment Consultant
  • Word Processing Operator

Related degrees

Related subjects