Postal Delivery Officer

Postal Delivery Officers deliver mail, subscriptions and packages sent through the postal service to the proper recipient addresses. They should be ethical and cautious of mail fraud or anyone tampering with the mail. They typically deliver mail and packages according to scheduled routes and drop-off points.

Duties and tasks

  • Acquire signatures for packages or mail requiring signature upon receipt
  • Deliver mail, packages, subscriptions and other items to recipient mail or postal boxes.
  • Keep delivery records or items forwarded from post office and maintain directories and walk books
  • Load and unload mail handling equipment, mail boxes and mail trucks and bags
  • Process delivery orders from customers and sort and arrange mail for delivery according to addresses
  • Process mail, handling incorrectly addressed mail, forwarding changes of address, undelivered or redirected items
  • Process payments from deliveries if necessary and issue invoices or receipts

Skills required

  • Critical Thinking
  • Good Driver and Clean Driving Record
  • Problem Solving Capabilities
  • Strong Organisation Skills
  • Time Management

Working conditions

Postal Delivery Officers spend most of their time transporting items sent through the postal service from the starting post office location to destination. They are required to spend lengthy periods of time driving or within the post office processing mail. It is very important that Postal Delivery Officers keep scheduled times for drop-off and pick-up to ensure proper operations of postal services. They may need to work early mornings, late evenings and weekends to deliver mail to beneficiaries.

Professional associations / Industry information

Australia Post 

Related jobs and job titles

  • Customer Services Representative
  • Delivery Driver
  • Mail Sorter
  • Parcel Post Officer
  • Postal Sorting Officer
  • Postal Transport Officer