Quality Management

• • Introduction to quality and total quality management
  • Customer focus
  • Quality by design
  • Quality management systems and quality management tools
  • Evidence based decision making and leadership
  • Engagement of people and relationship management
  • Continuous improvement

Equivalent subjects

You cannot enrol in this subject if you have successfully completed any of the following subject(s) because they are considered academically equivalent:

• TAS-ZAS114-Quality Management

Special requirements

No special requirements

Quality management focuses on the quality of physical products as well as services and processes, and how they can be improved. The principles and processes of quality management are the key elements that businesses use to respond to market and customers’ needs and maintain business viability through improved efficiency, product quality and safety, and improvement of service delivery.

Quality management is comprised of the four key components of quality planning, quality control, quality assurance and quality improvement. In this subject, you will explore these four components and how they impact on issues such as customer focus, customer value, continuous improvement, process improvement and total quality management.

• Importance of quality management (20%)
• Quality management tools: Case study (30%)
• Quality improvement proposal and portfolio (50%)