Quality Management
UndergraduateTAS-ZAS91142020
Course information for 2020 intake
Enrolments for this course are closed, but you may have other options to start studying now. Book a consultation to learn more.
- Study method
- 100% online
- Assessments
- 100% online
- Entry requirements
- Part of a degree
- Duration
- 10 weeks
- Loan available
- HECS-HELP and FEE-HELP available
Quality Management
About this subject
Note: Students may only enrol in this subject (TAS-ZAS9114) if they are admitted to the Undergraduate Certificate in Science. All other students should enrol in TAS-ZAS114.
Upon successful completion of this subject, students should be able to:
- Identify and describe the fundamental principles and processes of quality and quality management
- Identify, evaluate and apply quality improvement tools
- Analyse causes of quality management issues and recommend quality improvement solutions
- Introduction to quality and total quality management
- Customer focus
- Quality by design
- Quality management systems and quality management tools
- Evidence based decision making and leadership
- Engagement of people and relationship management
- Continuous improvement
Quality management focuses on the quality of physical products as well as services and processes, and how they can be improved. The principles and processes of quality management are the key elements that businesses use to respond to market and customers’ needs and maintain business viability through improved efficiency, product quality and safety, and improvement of service delivery.
Quality management is comprised of the four key components of quality planning, quality control, quality assurance and quality improvement. In this subject, you will explore these four components and how they impact on issues such as customer focus, customer value, continuous improvement, process improvement and total quality management.
- Importance of quality management (20%)
- Quality management tools: Case study (30%)
- Quality improvement proposal and portfolio (50%)
For textbook details check your university's handbook, website or learning management system (LMS).
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Entry requirements
To enrol in this subject, you must be admitted into a degree.
Equivalent subjects
You should not enrol in this subject if you have successfully completed any of the following subject(s) because they are considered academically equivalent:
Additional requirements
No additional requirements
Study load
- 0.125 EFTSL
- This is in the range of 10 to 12 hours of study each week.
Equivalent full time study load (EFTSL) is one way to calculate your study load. One (1.0) EFTSL is equivalent to a full-time study load for one year.
Find out more information on Commonwealth Loans to understand what this means to your eligibility for financial support.