Managing Hotel Guest Experiences

About this subject

• What you'll learn

  By the end of this 12-week subject, you'll be able to:

  1. Differentiate hotel departmental structures in properties with varying levels of service. 
  2. Determine appropriate interdepartmental communication strategies to support efficient hotel operations. 
  3. Manage each stage of the guest experience using a Property Management System (PMS). 
  4. Anticipate and interpret guest needs using emotional intelligence and cultural acumen. 
  5. Communicate effectively to deliver optimal experiences and aid service recovery. 

• Topics covered

• Description

• Assessments

• Textbooks

• About Torrens University Australia

Entry requirements

Part of a degree

To enrol in this subject you must be accepted into one of the following degrees:

Elective

• TUA-HTM-DEG-2026 - Bachelor of Business (Hospitality and Tourism Management)

Prior study

You must have successfully completed the following subject(s) before starting this subject:

• TUA-IND101A-Industry Skills Project

Additional requirements

No additional requirements

Study load

0.125 EFTSL

This is in the range of 10 to 12 hours of study each week.

Equivalent full time study load (EFTSL) is one way to calculate your study load. One (1.0) EFTSL is equivalent to a full-time study load for one year.

Find out more information on Commonwealth Loans to understand what this means to your eligibility for financial support.