Managing Hotel Guest Experiences
UndergraduateTUA-HAT2042026
Course information for 2026 intake
- Study method
- 100% online
- Assessments
- 100% online
- Enrol by
- 8 Feb 2026
- Entry requirements
- Part of a degree
- Duration
- 12 weeks
- Start dates
- 16 Feb 2026,
- 1 June 2026,
- 14 Sept 2026
- Price from
- $2,625
- Upfront cost
- $0
- Loan available
- FEE-HELP available
Managing Hotel Guest Experiences
About this subject
By the end of this 12-week subject, you'll be able to:
- Differentiate hotel departmental structures in properties with varying levels of service.
- Determine appropriate interdepartmental communication strategies to support efficient hotel operations.
- Manage each stage of the guest experience using a Property Management System (PMS).
- Anticipate and interpret guest needs using emotional intelligence and cultural acumen.
- Communicate effectively to deliver optimal experiences and aid service recovery.
- Introduction to Hotel Operations
- Profiles & Reservations
- Guest Arrival
- The Guest experience
- Guest Departures
- Service Recovery & Quality Assurance
This subject will prepare you for a guest facing role in front office, reservations or guest relations. You will learn how to manage guest bookings, check-ins and check out procedures using hotel property management software. This subject will support the development of interpersonal skills such as communication, emotional intelligence and cultural acumen to facilitate the delivery of optimal experiences to your future guests.
- Reservation role play (15%)
- Guest Arrival Role Play (25%)
- Case Study Report (35%)
- Billing and Guest Departure Role Play (25%)
For textbook details check your university's handbook, website or learning management system (LMS).
At Torrens University Australia you can tailor your study to suit your lifestyle. Thanks to their innovative digital learning system you’ll gain the ultimate in flexibility, and still receive personalised guidance from academics and access to work placement, mentorship and internship opportunities. Online you can attend live classes or view recorded sessions, connect with lecturers and fellow students, and access content on-demand 24/7.
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Entry requirements
Part of a degree
To enrol in this subject you must be accepted into one of the following degrees:
Elective
- TUA-HTM-DEG-2026 - Bachelor of Business (Hospitality and Tourism Management)
Prior study
You must have successfully completed the following subject(s) before starting this subject:
Additional requirements
No additional requirements
Study load
- 0.125 EFTSL
- This is in the range of 10 to 12 hours of study each week.
Equivalent full time study load (EFTSL) is one way to calculate your study load. One (1.0) EFTSL is equivalent to a full-time study load for one year.
Find out more information on Commonwealth Loans to understand what this means to your eligibility for financial support.
Related degrees
Once you’ve completed this subject it can be credited towards one of the following courses
Bachelor of Business (Hospitality and Tourism Management)
UndergraduateTUA-HTM-DEG