Customer Experience Short Courses

Open enrolment subjects

Description:

Learn to succeed in today’s business environment by harnessing creativity and innovation through design thinking.

Top companies such as Apple and Toyota stay ahead of the game through innovation. Learn to harness innovation in your organisation by applying the key concepts of design thinking.

Design thinking is an innovative approach that enables you to develop solutions to complex problems, find and solve problems, bring new products and solutions to market, and develop unique customer experiences.

In this interactive high impact course you will learn what design thinking is and how to embed it in your organisation.

Whether you are focusing on developing new products, a new customer experience, or addressing strategic problems, revolutionise the way you perceive and resolve these issues by innovating using a design thinking approach.

This course covers:

• Understand the design thinking process
• Empathise and connect with customers to better understand the customer’s journey
•  Acquire the tools necessary to co-develop unique customer experiences
• Work effectively as a team to produce innovative solutions
• Develop the mindset necessary to iterate with confidence
• Plan and drive innovation projects effectively

Learning Outcomes:

You will gain:

• A core understanding of the broad range of innovation and customers in your organisation.
• The nexus of innovation, design thinking and customer experience.
• Tools and activities to bring forward design thinking to enable innovation and enable impactful customer experiences.

Your organisation will gain:

• Build internal capabilities to apply design thinking to enable small and large scale innovation, continuous improvement, ultimately building your customer experience.
• Stay ahead of the game by providing avenues for your organisation to innovate and stay relevant.

Career Outcomes:

This course suits:

• Executives, Senior Leaders and Managers involved in strategy, customer experience or product development

• Leaders responsible for value creation and capture
• R&D personnel in product or service industries

Professional/Industry Recognition:

• participants will receive a University of Adelaide Certificate of Completion.

Participation Requirements:

• All online sessions are compulsory to achieve completion of course.
• The willingness to participate and engage with the instructor and other course participants.

Special Requirements:

Your course will be delivered via our online learning platform and you will need to have full access to the following:

• computer or tablet
• web browser Chrome or Firefox to view your course online
• webcam, headphones and microphone
• internet connection (broadband or 4G minimum)

Course Schedule and Duration:

• Open to Expressions of Interest

Registration Fee:

• $595.00 GST Free.
• Some discounts available.
• Fee not supported by HECS/FEE HELP.

Description:

Understand your leadership style and use it to transform your organisation’s customer experience.

Rethink your organisation’s customer journey to build positive and unique experiences.

Focusing on your leadership style and how this impacts your customer journey, this course creates value for your customer and captures value for your company. At the end of the course, you will learn how to lead the transformation of your company into an agile, customer-centric organisation.

• shape innovation, learning, and change by cultivating your leadership style and behaviour
• create a successful CX strategy that creates unique customer experiences
• deliver on customer promises whilst creating value for employees and stakeholders Spur continuous innovation through iteration and value creation.

Learning Outcomes:

You will gain:

• an understanding of how to lead a successful Customer Experience strategy and the tools you need to implement it
• increased leadership and change management skills.

Your organisation will gain:

• greater capacity to be agile and innovative whilst and meeting the needs of the diversity of stakeholders
• enhanced leadership capability to lead teams through customer experience design and change programs.

Career Outcomes:

• This course suits those who are responsible for managing their organisations’ customer experience, and those who have completed the Designing the Customer Experience short course.

Professional/Industry Recognition:

• gain credit into the University of Adelaide Professional Management Program by completing this course and its assessment
• the course offers pathways into the Adelaide MBA as part of the Professional Management Program
• participants will receive a University of Adelaide Certificate of Completion.

Participation Requirements:

• All online sessions are compulsory to achieve completion of course.
• The willingness to participate and engage with the instructor and other course participants.

Special Requirements:

Your course will be delivered via our online learning platform and you will need to have full access to the following:

• computer or tablet
• web browser Chrome or Firefox to view your course online
• webcam, headphones and microphone
• internet connection (broadband or 4G minimum)

Course Schedule and Duration:

15 hours over 4 weeks inclusive of 4 live learning sessions:

• Tuesday 15 September 2020; 9.00am-12.00pm (ACST) - live virtual learning session 1 
• Tuesday 22 September 2020; 9.00am-12.00pm (ACST) - live virtual learning session 2 
• Tuesday 29 September 2020; 9.00am-12.00pm (ACST) - live virtual learning session 3 
• Tuesday 6 October 2020; 9.00am-12.00pm (ACST) - live virtual learning session 4 

Access to online course activities opens one week prior to first live learning session.

Registration Fee:

• $1095.00 GST Free.
• Some discounts available.
• Fee not supported by HECS/FEE HELP.