We're here to help answer your questions. Just choose how you want to start the conversation.
Regular business hours
Monday to Thursday: 9am–8pm AEST/AEDT
Friday: 9am–6pm AEST/AEDT
Saturday and Sunday: 10am–5pm AEST/AEDT
Book a consultation
A student advisor will call you at your preferred time to answer your questions.
If you're currently studying though OUA, sign in to your Student Hub to request online support.
Contact reception during office hours for the switchboard service and business enquiries.
Join our social communities to chat with students and graduates.
Concerns and complaints
We understand you may have concerns about OUA and we take your complaints seriously.
To learn more about our student complaints management process, or to make a complaint, visit your Student Hub.
For non-student complaints, such as providers, corporate partners, government agencies and suppliers, you can make complaints in writing by emailing firstname.lastname@example.org or post to:
GPO Box 5387
Attention: Complaints Department.
We operate on Australian Eastern Standard Time (AEST).
During the daylight saving period, we operate on Australian Eastern Daylight Time (AEDT) from the first Sunday in October to the first Sunday in April. See www.australia.gov.au for information about Australia's time zones.