Define total quality as it relates to the manufacturing and service sector. Note the management philosophies that foster it. Realise that quality performance is a strategic company goal.Learn how to improve quality management in an organisation.
The University of South Australia, UniSA, is ranked in the top 10 universities nationally and amongst the very best young universities in the world. They offer over 200 world-class degrees that are informed by industry and delivered with a highly practical approach to teaching and learning. In fact, they are South Australia’s number one university for graduate careers. They are a valuable partner with Open Universities Australia.
The aim of the subject is to build an understanding of the management of quality and the recognition of quality performance as a strategic goal in manufacturing and service companies.
The subject will provide an insight into issues of global competitiveness and the role of management leadership, quality planning, company culture, quality tools and systems, teamwork and communications all integrated to form the overall organisational response to successfully face today's business challenge for manufacturing industry and services. It will be highlighted that quality is no longer an added function to the organisation, neither is it related solely to the resulting product or service. Also, it is vital to point out that Quality is based on the scientific method and uses specific and statistical tools to a great extent. Quality is the responsibility of everyone and embedded in every activity undertaken by the organisation and is customer driven.