Subject details

At the completion of this subject students will be able to:

  1. demonstrate knowledge of the fundamental underlying concepts and philosophies of Total Quality Management
  2. apply various analysis techniques to detect the root cause of quality problems in an organisation
  3. demonstrate knowledge of quality management implementation principles within a manufacturing or service organisation
  4. competent use of a wide range of statistical tools to control and improve processes
  5. demonstrate ability to make decisions for complex problems regarding the infrastructure to support and develop quality management programmes.
    • Introduction to Quality
    • Total Quality in organisations
    • Philosophies and frameworks
    • Strategic focus for Performance Excellence
    • Process Management
    • Performance measurement and information management
    • Six Sigma and process improvement
    • Design for quality and product excellence
    • Statistical process control
    • Leading, building and sustaining performance excellence
  • Study resources

    • Instructional methods

      • Discussion forum/Discussion Board
      • Web links
      • Online assignment submission
      • Online Quizzes/Tests
      • Standard Media
    • Online materials

      • Online Assessment

In order to enrol in this subject, you must be accepted into one of the following degrees:

  • USA-LSM-MAS-2019
  • USA-LSM-GCE-2019
  • OUA-PSU-GCE-2019
  • UNE-PRO-GCE-2019

Special requirements

No special requirements

The aim of the subject is to build an understanding of the management of quality and the recognition of quality performance as a strategic goal in manufacturing and service companies.

The subject will provide an insight into issues of global competitiveness and the role of management leadership, quality planning, company culture, quality tools and systems, teamwork and communications all integrated to form the overall organisational response to successfully face today's business challenge for manufacturing industry and services. It will be highlighted that quality is no longer an added function to the organisation, neither is it related solely to the resulting product or service. Also, it is vital to point out that Quality is based on the scientific method and uses specific and statistical tools to a great extent. Quality is the responsibility of everyone and embedded in every activity undertaken by the organisation and is customer driven.

  • Continuous Assessment (20%)
  • Integrative Assessment (30%)
  • Invigilated Exam - 2 hours (50%)

Textbook information is pending.

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