- Defining marketing and its customer focus
- Research and decision making
- The business research process
- People & satisfaction
- Image and brand
- Product design & evaluation
- Place a retail design
- Price and value
- Marketing strategy
You cannot enrol in this subject if you have successfully completed any of the following subject(s) because they are considered academically equivalent:
No special requirements
Marketing Performance Analysis introduces students to a range of evolving marketing concepts and activities and explains the customer centric essence of modern day marketing practise. Through practical examples and case studies the subject provides insight to the techniques that businesses use to gain this customer focus. Students are introduced to the three pillars of strategic business research, namely understanding the organisation, understanding customers, and understanding the marketing environment (including the competition). Practical insights are given into the range of approaches used to inform marketing strategy and to design elements of the marketing mix. Rather than just focusing on methodological considerations, the subject provides training in both the application and interpretation of actual data generated from the most popular areas of contemporary business research, namely segmentation, brand health tracking, service quality and customer satisfaction, employee satisfaction and internal audits, retail audits and other research activities that support the marketing mix.
- Assignment 1 — Individual (30-40%)
- Assignment 2 — Individual/Group (30-50%)
- Assignment 3 — Individual (20-30%)
Textbook information is pending.