Subject details

On successful completion of this subject you will be able to:

  1. Apply selected principles and theory of the retail business supply chain to effectively manage logistics in retail operations.
  2. Apply multi-faceted roles and practices of logistics and supply chain management to competitive advantage and value creation across a number of retail, service and service logistics oriented industries.
  3. Interact and communicate effectively in team settings to solve problems in retail logistics operations.
  4. Critically analyse retail logistics issues and identify workable solutions to logistics and supply chain problems.
    • Introduction to logistics and retail operations
    • Service operations and service quality
    • Retail business, types of retailers and role of logistics in retail
    • Retail channel and distribution
    • Merchandise category, planning, forecasting, inventory, and assortment
    • Buying merchandise, sourcing, negotiation , collaboration and relationship with vendor
    • Information sharing in retails
    • Retail location and layout- Types of retail location, evaluating areas for retail locations, store location decisions
    • E-tailer operations and logistics issues - e-tailing, e-fulfilment, last mile delivery issues, service and logistics challenges and opportunities of e-tailing
    • Reverse logistics issues in retail- product returns, product recalls, recycling etc.
    • Sustainability issues in retail operations and logistics
  • Study resources

    • Online materials

      • Resources and Links
      • Printable format materials

You are recommended to have completed the following subjects(s) or have equivalent knowledge before starting this subject:

Special requirements

In this subject you will explore the techniques and processes of retail logistics operations in a competitive retail and service environment, together with relevant applications to the tourism and hospitality industry.

This subject should enhance your professional abilities as a potential retail logistics manager or a service logistics manager of a retail, service, or tourism / hospitality organisation. 

The subject will also provide opportunities for you to fine tune your skills in respect of team work and interpersonal communication skills through various tutorial activities.

  • Assignment 1 (30%)
  • Assignment 2 (20%)
  • 2-Hour Invigilated Exam (50%)

Click on the titles of the listed books below to find out more:

Textbook information is pending.

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