Retail and Service Logistics

• • Introduction to logistics and retail operations
  • Service operations and service quality
  • Retail business, types of retailers and role of logistics in retail
  • Retail channel and distribution
  • Merchandise category, planning, forecasting, inventory, and assortment
  • Buying merchandise, sourcing, negotiation , collaboration and relationship with vendor
  • Information sharing in retails
  • Retail location and layout- Types of retail location, evaluating areas for retail locations, store location decisions
  • E-tailer operations and logistics issues - e-tailing, e-fulfilment, last mile delivery issues, service and logistics challenges and opportunities of e-tailing
  • Reverse logistics issues in retail- product returns, product recalls, recycling etc.
  • Sustainability issues in retail operations and logistics

• Study resources

  • Online materials

    • Resources and Links
    • Printable format materials

You are recommended to have completed the following subjects(s) or have equivalent knowledge before starting this subject:

• RMI-LGM100-Introduction to Logistics and Supply Chain Management

Special requirements

In this subject you will explore the techniques and processes of retail logistics operations in a competitive retail and service environment, together with relevant applications to the tourism and hospitality industry.

This subject should enhance your professional abilities as a potential retail logistics manager or a service logistics manager of a retail, service, or tourism / hospitality organisation. 

The subject will also provide opportunities for you to fine tune your skills in respect of team work and interpersonal communication skills through various tutorial activities.

• Assignment 1 (30%)
• Assignment 2 (20%)
• 2-Hour Invigilated Exam (50%)

Click on the titles of the listed books below to find out more: