Understand the importance of a good reference and information service in libraries.Sort through advanced search strategies and see how to set up automated information retrieval. Discuss citation indexing. Break down the steps in a reference interview.
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The role of the reference and information service. Basic bibliography. The reference interview. The organisation of subject/discipline access. Advanced search strategies, including their use with automated information retrieval. Planning, promoting and evaluating reference and information services. Digital and virtual reference. Current awareness services. Citation indexing. User education/information literacy. Ethical issues of references services.
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