Student support services

Student counselling

Being an online student can mean juggling family, work, friendships and sometimes even your own wellbeing. Knowing there's someone you can talk to can really help.

All current OUA students can access a free and confidential* appointment-based telephone, email and Skype counselling service. Our counsellor is professionally qualified, highly experienced and able to provide assistance with many issues:

  • Dealing with study anxiety
  • Stresses relating to student life
  • Personal problems
  • Professional and career concerns

The Student Counsellor can also put you in touch with other health and wellbeing professionals**.

What the student counselling service doesn't cover

It's important to know that there are a few subjects our Student Counsellor won't be able to help you with. They include:

Administrative and technical help

If you'd like to get help with admin tasks like enrolling or planning your studies, or if you're not sure about something on our website, you should contact a Student Advisor.

Study-related help

The Student Counsellor can talk about how study is affecting your personal life and wellbeing but if you'd like to talk about ways to improve your study techniques or other concerns you have about your studies, you should get in touch with a Student Coach

Questions specific to an area of study are something your provider university Unit Tutor or Coordinator can give you advice on.

You can find the contact details for your Unit Tutor or Coordinator on your provider university student portal or learning management system (LMS).

Tutoring support

The student counsellor isn't a tutor and can't read your assignments or essays.

If you'd like some advice on an essay you've written, you can try Smarthinking, the 24/7 online tutoring support service or contact your provider university Unit Tutor or Coordinator.

How to contact the Student Counsellor

Enrolled students can access this service directly by phone on 1300 923 804 or via email at counselling@open.edu.au. You can set up a Skype session via email, as well.

You can make an appointment between 9am and 5pm from Monday to Friday (Australian Eastern Standard or Daylight Time)***.

When contacting the OUA counsellor you'll be asked to provide some personal details, such as your name, student number, a contact number and in some cases additional information.
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* The OUA counsellor respects the privacy of all students and holds information obtained in the course of professional service in confidence, except where the law demands otherwise or where there are ethical or moral reasons not to do so.

** If you need our counsellor to contact another professional or to make a referral, then you must provide consent.

*** If you're seeking support outside these hours, you can contact Lifeline on 13 11 14. Emergency services can be contacted on 000. You can visit Helplines Australia for a comprehensive list of support services.

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