BSBWOR402A - Promote Team Effectiveness


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Level of study: What does Vocational Education, Training mean?

Vocational Education, Training

EFTSL: What does EFTSL mean?


Delivery Method: What does delivery method mean?

Fully Online

Availability: What is a Study period?



13 weeks

Government loans available:


Domestic student fee:

$500.00 (AUD)

International student fee:

$725.00 (AUD)


This unit describes the performance outcomes, skills and knowledge required to promote teamwork. It involves developing team plans to meet expected outcomes, leading the work team, and proactively working with the management of the organisation.


Equivalent units

You cannot enrol in this unit if you have successfully completed any of the following unit(s) because they are considered academically equivalent:

  • BSBWOR402A — Promote Team Effectiveness

Special Requirements

  • Additional materials — Textbook
  • Broadband access
  • Other special requirement — Java and Adobe Reader


  • Assignments
  • Case Studies
  • Quizzes — Online quizzes

Learning Outcomes

At the completion of this unit students will be able to:

  1. plan to achieve team outcomes
  2. develop team cohesion
  3. participate in and facilitate work team
  4. liaise with management.


This unit addresses the following topics.

1Identify, establish and document team purpose, roles, responsibilities, goals, plans and objectives in consultation with team members
2Support team members in meeting expected outcomes
3Provide opportunities for input of team members into planning, decision making and operational aspects of work team
4Encourage and support team members to take responsibility for own work and to assist each other in undertaking required roles and responsibilities
5Provide feedback to team members to encourage, value and reward individual and team efforts and contributions
6Recognise and address issues, concerns and problems identified by team members or refer to relevant persons as required
7Actively encourage team members to participate in and take responsibility for team activities and communication processes
8Give the team support to identify and resolve problems which impede its performance
9Ensure own contribution to work team serves as a role model for others and enhances the organisation's image
10Maintain open communication with line manager/management at all times
11Communicate information from line manager/management to the team
12Communicate unresolved issues, concerns and problems raised by the team/team members to line manager/management and ensure follow-up action is taken
13Communicate unresolved issues, concerns and problems related to the team raised by management and ensure follow up to action is taken

Study Resources

This unit is delivered using the following methods and materials:

Instructional Methods

  • Discussion Forum/Discussion Board
  • Online Quizzes/Tests
  • Online assignment submission
  • Web links

Textbook information for this unit is currently being updated and will be available soon. Please check back regularly for updates. Alternatively, visit the Unibooks website and enter the unit details to search for available textbooks.

Relevant Courses

This unit is a core requirement in the following courses:

This unit may be eligible for credit towards other courses:

  1. Many undergraduate courses on offer through OUA include 'open elective' where any OUA unit can be credited to the course. You need to check the Award Requirements on the course page for the number of allowed open electives and any level limitations.
  2. In other cases, the content of this unit might be relevant to a course on offer through OUA or elsewhere. In order to receive credit for this unit in the course you will need to supply the provider institution with a copy of the Unit Profile in the approved format, which you can download here. Note that the Unit Profile is set at the start of the year, and if textbooks change this may not match the Unibooks textbook list.
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