Business Process


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Level of study: What does Undergraduate Level 2 mean?

Undergraduate Level 2

EFTSL: What does EFTSL mean?


Delivery Method: What does delivery method mean?

Web Dependent

Prerequisites: What are the prerequisites?


Availability: What is a Study period?



13 weeks

Government loans available:


Domestic student fee:

$1,178.00 (AUD)

HECS student fee:

$1,178.00 (AUD)

International student fee:

$1,403.00 (AUD)


Business Processes involves the application of management thinking and techniques to the provision of products and services. The production/operations function is integrated with organisational units responsible for finance, human resource management, information technology, and marketing. Specifically, production/operations management presumes knowledge of processes related to the design, control, and evaluation of production and service systems, and the relationship between these systems and management activities. Students will gain understanding of theories of management and production and service systems, the planning and control of production and service systems, and the role of management in the enhancement of production and service functions.


There are no prerequisites for this unit.

Note: Level 2 units normally assume an introductory level of prior knowledge in this area, e.g. from studying related Level 1 units or other relevant experience.

Special Requirements

  • Audio/Visual equipment
  • Broadband access


  • Assignment 1 (30%)
  • Assignment 2 (35%)
  • Invigilated Exam (35%)
For more information on invigilated exams see Exams and results

Learning Outcomes

At the completion of this unit students will be able to:

  1. demonstrate an understanding of the development of different approaches to the management of production systems in advanced industrial economies
  2. demonstrate an understanding of the current business context and how this influences the design and management of production and distribution systems
  3. demonstrate an understanding of management decisions relating to the development of new goods/services and of the systems that produce them
  4. demonstrate an understanding of the importance of quality management and lean approaches to contemporary production systems
  5. demonstrate an understanding of the decision-making considerations on production facilities
  6. demonstrate an understanding of production planning and the basics of inventory systems
  7. apply the knowledge gained from the unit to analyse operational issues faced by contemporary organisations producing goods and/or services.


This unit addresses the following topics.

1Foundations of operations management
2Value chains
3Measuring performance in operations
4Operations strategy and the role of technology in operations
5Supply chain management
6Product and service development
7Process measurement and analysis
8Quality management
9Lean production
10Facility planning
11Production planning and inventory systems

Study Resources

This unit is delivered using the following methods and materials:

Instructional Methods

  • Audio/Video conferencing
  • Chat rooms
  • Discussion Forum/Discussion Board
  • Online assignment submission
  • Podcasting/Lecture capture
  • Standard Media
  • Web links

Textbook information for this unit is currently being updated and will be available soon. Please check back regularly for updates. Alternatively, visit the Unibooks website and enter the unit details to search for available textbooks.

Relevant Courses

This unit is a core requirement in the following courses:

This unit is part of a major, minor, stream or specialisation in the following courses:

This unit may be eligible for credit towards other courses:

  1. Many undergraduate courses on offer through OUA include 'open elective' where any OUA unit can be credited to the course. You need to check the Award Requirements on the course page for the number of allowed open electives and any level limitations.
  2. In other cases, the content of this unit might be relevant to a course on offer through OUA or elsewhere. In order to receive credit for this unit in the course you will need to supply the provider institution with a copy of the Unit Profile in the approved format, which you can download here. Note that the Unit Profile is set at the start of the year, and if textbooks change this may not match the Unibooks textbook list.
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