Radio Despatcher

Radio Despatchers are part of a larger group of clerical and administrative professionals. Their key function is to man radio equipment and receive messages as they are sent in. Despatchers will then convey information to the appropriate party via radio equipment.

Duties and tasks

  • Monitoring radio equipment for incoming messages
  • Providing various other forms of administrative support
  • Recording information for future reference
  • Relaying information to appropriate parties as needed
  • Tracking vehicles and other equipment that have been sent out

Skills required

  • Active listening
  • Oral and written communication skills
  • Public speaking
  • Reading comprehension
  • Use of logic, critical thinking, and reasoning to solve problems

Working conditions

Radio Despatchers often work in emergency settings, such as at 911 lines or hospitals. They also may work at radio stations, road services companies, police stations, or courier services.

Professional associations / Industry information

Service Skills Australia

Related jobs and job titles

  • Call Centre Operator
  • Communications Controller
  • Control Room Operator
  • Customer Service Operator
  • Market Researcher
  • Sales Assistant
  • Telemarketer