Flight Attendant

Flight Attendants are employed by airline companies to assist passengers during aircraft flight; they ensure the comfort and safety of passengers by providing personal services. They are responsible for directing passengers during emergencies, and administering first aid, when necessary.

Duties and tasks

  • Assist passengers in locating their seats and stowing luggage and carry-on items
  • Brief passengers on the details of the flight and emergency safety procedures
  • Demonstrate emergency equipment
  • Distribute comfort items such as blankets, pillows, headphones, and reading materials
  • Ensure that all passengers have fastened their seatbelts for takeoff and landing
  • Make sure emergency equipment and food, refreshments, and comfort items are onboard
  • Prepare and serve meals and beverages; sell items, snacks, and refreshments

Skills required

  • Ability to follow Safety Standards
  • Attention to Detail
  • Customer Service
  • Organisation
  • Time Management

Working conditions

Flight Attendants work in the cabin of an aircraft, and also spend time on the ground between flights. Flight attendants are at a higher risk of illness and injury due to the nature of their work; injuries as a result of falling baggage, or moving heavy carts can occur; turbulence is an additional risk factor. Working in a pressurised cabin can also cause medical problems. They can work irregular schedules with long hours, depending on the flights they work, and can work nights, weekends, and holidays.

Professional associations / Industry information

Flight Attendants Association of Australia
Flight Attendants Association of Australia Domestic Regional Division

Related jobs and job titles

  • Air Steward
  • Airline Passenger Officer
  • Cabin Supervisor
  • Crew Attendant
  • Customer Service Manager
  • Customer Service Representative
  • Demonstrator
  • Ticket Seller
  • Tour Guide
  • Travel Consultant