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Hotel Service Manager

Hotel Service Managers ensure that hotels run efficiently by managing the activities of hotel service workers. They oversee work, providing suggestions for improvement; they also enforce safety regulations. They require good communication and organisational skills, as well as good customer service if they perform front desk duties.

Duties and tasks

  • Ensure workers follow safety regulations
  • Maintain employee rosters and attendance records
  • Perform reception duties and manage the front office
  • Plan activities and delegate tasks to workers and staff
  • Use interpersonal skills to understand and resolve disputes

Skills required

  • Attention to detail
  • Communication
  • Customer service
  • Leadership
  • Organisation
  • Understanding of Health and Safety Regulations

Working conditions

Hotel Service Managers work indoors in large and small lodging establishments. They may be on call 24 hours a day, and will work evenings, weekends, and holidays. Managers generally work full time; the pressures of this career due to the range of responsibilities it entails can often be stressful to workers in this position.

Professional associations / Industry information

Australian Hotels Association
The Australian Chamber of Commerce and Industry

Related jobs and job titles

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  • Duty Manager (Hotel)
  • Hostel Manager
  • Publican
  • Resort Manager
  • Retail Manager
  • Tourist Information Officer