Shop Manager

Shop Managers ensure that stores and shops function properly. The job includes managing and training employees and taking care of stock. They also will process sales and assist customers.

Duties and tasks

  • Advertising the retail establishment
  • Establishing prices
  • Following standards for occupational health and safety
  • Handling stock and inventory
  • Training and hiring employees

Skills required

  • Ability to convert customer into buyers
  • Conflict resolution
  • Interest in assisting other people
  • Outstanding customer service skills and sales techniques
  • Thinking critically and using logic in order to find solutions to issues that arise

Working conditions

Shop Managers work in various stores including department stores, boutiques and supermarkets. Their time is spent indoors in offices and warehouses. Some Retail Managers work on evenings and weekends. In many cases, they work long hours.

Related jobs and job titles

  • Hotel or Motel Manager
  • Market Researcher
  • Marketing Officer
  • Retail Buyer
  • Sales Representative
  • Shop Manager
  • Store Manager