Checkout Operator and Office Cashier

Checkout Operators and Office Cashiers process the payments for goods and services rendered. They may operate cash registers and electronic scanners and collect payment from customers. They are required to process different methods of payment including cash, credit and check and should have high ethical standards to deal directly with cash flow.

Duties and tasks

  • Collect accepted payment types, provide change if needed and issue receipt or invoice for customer
  • Count money in cash drawers at beginning and end of shift to ensure enough money to provide change and sufficient fund amounts
  • Issue customers receipts, refunds and exchanges, credits and change
  • Maintain work space and ensure area is properly stocked with necessary materials including printing paper for receipts, bags, boxes, etc
  • Provide helpful and efficient customer service to guests and be able to assist customers with questions or complaints
  • Scan or record products purchased and calculate total cost for customers
  • Use computer database systems to track sales, stock and refunds/exchanges

Skills required

  • Communication Skills
  • Customer Service Skills
  • Ethical
  • Mathematics\
  • Problem Solving Capabilities

Working conditions

Checkout Operators and Office Cashiers typically work in an indoor environment at a checkout counter or desk area. Based on the various types of stores and companies, they may be required to stand or sit for long periods of time. Typical hours for Checkout Operators and Office Cashiers may vary depending on the type of employer and working hours.

Professional associations / Industry information

Australian Retailers Association
National Retail Association
Service Skills Australia

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