ICT Trainer

ICT Trainers plan and conduct information and communications technology training programmes and manuals for users and clients. They should have technical knowledge of computer and web networks and have the ability to explain proper use of systems to all users.

Duties and tasks

  • Assess effectiveness of training and development activities and revise programmes as needed
  • Create training and development objectives and determine which users need particular training
  • Create training manuals, user guides, web tutorials and support to assist clients in accessing information for operating systems
  • Design, schedule and lead ICT training classes or workshops for users or potential clients, working with external training suppliers to deliver specific training programs needed for clients
  • Manage training needs of organisations and clients, organising internal and external training and development resources
  • Research latest software programmes and updates on technology to conduct new training sessions and advise clients on latest information
  • Understand software and hardware programmes used by individuals or companies and determine training necessities

Skills required

  • Communication Skills
  • Coordination Skills
  • Critical Thinking Skills
  • Problem Solving
  • Technical Skills

Working conditions

ICT Trainers typically work Mondays to Fridays during regular business hours but may be required to work evenings or weekends to conduct large trainings or conferences. They typically travel frequently to conduct training courses and meet with users and clients.

Professional associations / Industry information

Australian Computer Society

Related jobs and job titles

  • Help Desk Officer
  • ICT Business Analyst
  • ICT Managers
  • ICT Support Technician
  • Internet Services and Support Technician
  • PC Support Technician

Related degrees

Related subjects